[WXC/VFX] Asked for a second line - but now Vfx has stopped altogether

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RedJungle

Phil Gale
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#23257 23-Jun-2008 20:57

Hi guys,

I called earlier today to ask for a second VFX line to be connected to my SPA2102. Everything seemed fine and I recieved the e-mail letting me know it would become active shortly (and indeed the line 2 light has now lit up). However since the second line came online It appears that I can no-longer make or recieve calls!

There is a dialtone, but all outbound calls result in the 'disconnected' tone. Inbound calls appear to be going straight to my voicemail.

I'm kinda stuck here now, as on nDSL the VFX lines are my only home & business phone. A little help please guys?

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#140054 23-Jun-2008 22:01

In the nicest possible way I ask have you rung the helpdesk?

Tried rebooting the SPA etc?

You have dialtone on both lines but can't ring in or out on either?

Have you had a poke around in the online portal to see if there is anything obvious that has changed?

Good luck :-)

RedJungle

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#140056 23-Jun-2008 22:07

Hey Scott, thanks for the reply.

I'm unable to call the helpdesk because:
a) my phones not working :P
b) it's after hours

I'll certainly be emailing tonight and following up with a call from my cellphone in the morning if this continues.

I have tried rebooting (several times). Did have a dialtone on both lines, neither would allow calls in or out as described. However since posting now both lines are completely dead (lights out - unregistered I guess).

I'm reluctant to try playing with any settings at my end, as everything was working perfectly fine today (in use all day in fact), it wasn't until the second line became active that this problem started - so seems likely to be the config wXc have pushed out?

scottjpalmer

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#140071 23-Jun-2008 23:50

Did you try and factory reset the SPA then re-insert the provisioning link?

I give up :-)

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#140072 23-Jun-2008 23:53

If the factory reset doesnt work then PM me your details (Vfx numbers and account number/Name) and I will get the config remade at WxC's end.

Cheers

David

Hmmmm

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#140089 24-Jun-2008 07:49

Taking a look at this this morning Phil, this is a little strange as both lines will register then stops for a while, it looks like your router is doing something at this stage, what router do you have and does it have a SIP ALG in it ?

I actually see that your router is continually changing the ports, so first step will be to see if it has a SIP ALG in the router ,

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RedJungle

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#140100 24-Jun-2008 09:31

Thanks David & Phil,

My router is an oldish Dynalink RTA220 which to my knowledge has no ALG onboard. Have been using this router for several years now and it has been working fine with my VFX line up until the second line was activated yesterday.

In fact, I ran two lines on this exact hardware/configuration for a month or so last year with no issues before dropping back to one. The only difference now is that I'm now on nDSL (as of 3 days ago).

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#140103 24-Jun-2008 09:39

Can you restart your device , making a change to your profile to test a theory.

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RedJungle

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#140105 24-Jun-2008 09:43

Sure, done. (both lines offline)

maverick

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#140106 24-Jun-2008 09:47

Okay, can you please power off your 2102 and router, restart the router and when its back on line restart the 2102 please Phil

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RedJungle

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#140107 24-Jun-2008 09:52

Yep, done. (offline)

maverick

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#140112 24-Jun-2008 10:03

Can you restart your devices onnce more please Phil, The lines are registering but do not appear to be getting back past your router for some reason.

AOR	STATE	HOST ( xxx.xxx.222 )	PORT	TPT	EXP
sip:xxxx3220@as.wxcnz.net	registered	xxx.xxx.xxx.222	5061	UDP	179
sip:xxxx4050@as.wxcnz.net	registered	xxx.xxx.xxx.222	5060	UDP	179

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maverick

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#140117 24-Jun-2008 10:19

We think we know what the issue is, this router dosn't actually support SIP and is a known problem with this router type, why it was working for one line may be bacause of a custom config we had originally setup, so we have now made a change again to test this theory, but basically this device does not support VOIP see attached link,

http://kb.netcomm.com.au/kb/default.asp?id=2839&Lang=1

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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RedJungle

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#140122 24-Jun-2008 10:33

Sorry Phil, only just did the latest reset - my Mother picked a wonderful time to call me on skype! Have just tested and that seems to have done the trick.

Interesting to hear that the router doesn't support SIP - you guys have certainly done a great job of working around this from day one then as I never knew. If this is going to be an issue ongoing or a pain for you guys to manage custom configs I can arrange to replace the router (either with a new one, or I do have a netgear DG834 floating around here somewhere).

Many thanks for your help with this Phil.

maverick

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#140125 24-Jun-2008 10:48

Yes these routers arn't the best and don't support SIP as a number of other Dynalinks, we have a work around as we discussed but a better option would be a more modern router.

These DO NOT support SIP VoIP traffic

RTA020

RTA210

RTA220

RTA300

RTA300W

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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dapples

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#140347 24-Jun-2008 23:55

Argh!

I just bought a SPA2102 to set up VFX soon.. I'm using an RTA300 which is in the list above, am I likely to have issues aswell? Do I need to mention something when I sign up?

I was hoping I could make this router last another couple of months

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