Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

Topic # 23257 23-Jun-2008 20:57
Send private message

Hi guys,

I called earlier today to ask for a second VFX line to be connected to my SPA2102. Everything seemed fine and I recieved the e-mail letting me know it would become active shortly (and indeed the line 2 light has now lit up). However since the second line came online It appears that I can no-longer make or recieve calls!

There is a dialtone, but all outbound calls result in the 'disconnected' tone. Inbound calls appear to be going straight to my voicemail.

I'm kinda stuck here now, as on nDSL the VFX lines are my only home & business phone. A little help please guys?




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Minimalist
5398 posts

Uber Geek
+1 received by user: 366

Moderator
Trusted
Subscriber

  Reply # 140054 23-Jun-2008 22:01
Send private message

In the nicest possible way I ask have you rung the helpdesk?

Tried rebooting the SPA etc?

You have dialtone on both lines but can't ring in or out on either?

Have you had a poke around in the online portal to see if there is anything obvious that has changed?

Good luck :-)



Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 140056 23-Jun-2008 22:07
Send private message

Hey Scott, thanks for the reply.

I'm unable to call the helpdesk because:
a) my phones not working :P
b) it's after hours

I'll certainly be emailing tonight and following up with a call from my cellphone in the morning if this continues.

I have tried rebooting (several times). Did have a dialtone on both lines, neither would allow calls in or out as described. However since posting now both lines are completely dead (lights out - unregistered I guess).

I'm reluctant to try playing with any settings at my end, as everything was working perfectly fine today (in use all day in fact), it wasn't until the second line became active that this problem started - so seems likely to be the config wXc have pushed out?




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

 
 
 
 


Minimalist
5398 posts

Uber Geek
+1 received by user: 366

Moderator
Trusted
Subscriber

  Reply # 140071 23-Jun-2008 23:50
Send private message

Did you try and factory reset the SPA then re-insert the provisioning link?

I give up :-)

cisconz
1162 posts

Uber Geek
+1 received by user: 76

Trusted
Subscriber

  Reply # 140072 23-Jun-2008 23:53
Send private message

If the factory reset doesnt work then PM me your details (Vfx numbers and account number/Name) and I will get the config remade at WxC's end.

Cheers

David




Hmmmm

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 140089 24-Jun-2008 07:49
Send private message

Taking a look at this this morning Phil, this is a little strange as both lines will register then stops for a while, it looks like your router is doing something at this stage, what router do you have and does it have a SIP ALG in it ?

I actually see that your router is continually changing the ports, so first step will be to see if it has a SIP ALG in the router ,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 140100 24-Jun-2008 09:31
Send private message

Thanks David & Phil,

My router is an oldish Dynalink RTA220 which to my knowledge has no ALG onboard. Have been using this router for several years now and it has been working fine with my VFX line up until the second line was activated yesterday.

In fact, I ran two lines on this exact hardware/configuration for a month or so last year with no issues before dropping back to one. The only difference now is that I'm now on nDSL (as of 3 days ago).




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 140103 24-Jun-2008 09:39
Send private message

Can you restart your device , making a change to your profile to test a theory.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 140105 24-Jun-2008 09:43
Send private message

Sure, done. (both lines offline)




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 140106 24-Jun-2008 09:47
Send private message

Okay, can you please power off your 2102 and router, restart the router and when its back on line restart the 2102 please Phil




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 140107 24-Jun-2008 09:52
Send private message

Yep, done. (offline)




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 140112 24-Jun-2008 10:03
Send private message

Can you restart your devices onnce more please Phil, The lines are registering but do not appear to be getting back past your router for some reason.

AOR STATE HOST
( xxx.xxx.222 )
PORT TPT EXP
sip:xxxx3220@as.wxcnz.net registered xxx.xxx.xxx.222 5061 UDP 179
sip:xxxx4050@as.wxcnz.net registered xxx.xxx.xxx.222 5060 UDP 179




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 140117 24-Jun-2008 10:19
Send private message

We think we know what the issue is, this router dosn't actually support SIP and is a known problem with this router type, why it was working for one line may be bacause of a custom config we had originally setup, so we have now made a change again to test this theory, but basically this device does not support VOIP see attached link,

http://kb.netcomm.com.au/kb/default.asp?id=2839&Lang=1




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 140122 24-Jun-2008 10:33
Send private message

Sorry Phil, only just did the latest reset - my Mother picked a wonderful time to call me on skype! Have just tested and that seems to have done the trick.

Interesting to hear that the router doesn't support SIP - you guys have certainly done a great job of working around this from day one then as I never knew. If this is going to be an issue ongoing or a pain for you guys to manage custom configs I can arrange to replace the router (either with a new one, or I do have a netgear DG834 floating around here somewhere).

Many thanks for your help with this Phil.




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 140125 24-Jun-2008 10:48
Send private message

Yes these routers arn't the best and don't support SIP as a number of other Dynalinks, we have a work around as we discussed but a better option would be a more modern router.

These DO NOT support SIP VoIP traffic

 RTA020

RTA210

 RTA220

RTA300

RTA300W






Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

40 posts

Geek


  Reply # 140347 24-Jun-2008 23:55
Send private message

Argh!

I just bought a SPA2102 to set up VFX soon.. I'm using an RTA300 which is in the list above, am I likely to have issues aswell? Do I need to mention something when I sign up?

I was hoping I could make this router last another couple of months Cry

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.