Customer has had no internet (VDSL) for 3 days in Silverdale .. CSR says it should all be ok now .. DSL layer is up but it is not authenticating.
Can someone assist here by looking at RADIUS logs to see what is still amiss?
The router is a Draytek 2760, settings have not changed, and have just checked the settings which all look ok to me. Yes the customer has power cycled the router, and yes we have clicked on the Dial-PPPoE button.
Hoping someone can assist here?