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58 posts

Master Geek


#233406 14-Apr-2018 22:35
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My parents are on Vodafone VDSL, and Vodafone has recently moved them to "calling over broadband". Since they previously had a couple of wired phones plugged into different jackpoints, Vodafone sent them a dual cordless phone - a Panasonic KX-TG2722. They're experiencing a problem where every time they receive a voicemail, the time and date on the phone base station are reset (I think to Jan 1).

 

From a quick google, it sounds as if Vodafone is sending the wrong time information with CallerID, and the Panasonic phone is set to update its time based on that. Unfortunately, there doesn't appear to be a menu option on this model of Panasonic phone to change the Time Adjust setting from Auto to Manual. My parents haven't had any luck with Vodafone support, and they do seem to need to know the date and time their messages have arrived.

 

Has anyone else encountered this problem, and if so, have you found a solution?

 

 

 

 


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216 posts

Master Geek

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  #1996532 15-Apr-2018 16:36
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I know of one other person who's had this happen, although not related to voicemail - just anytime they receive a call apparently. I haven't looked into it yet, but wonder if it's getting the wrong time from the gateway. What model are you using - HG659 or UltraHub? And can you check the time on it, for the UltraHub it's at the bottom of the status page.




58 posts

Master Geek


  #1996677 15-Apr-2018 22:35
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That's a thought, although I think they said it reset to they same time every time it happens. We're in different cities, so I can't check it myself, but I'll try to talk them through logging into the router to check the time it shows.


 
 
 
 


216 posts

Master Geek

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  #1996751 16-Apr-2018 08:57
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There's a fix coming in the next firmware, but the workaround is to get caller ID switched on. PM me the phone/account and I'll get it sorted.

 

 




58 posts

Master Geek


  #1997729 17-Apr-2018 12:09
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Ah, that's good to know thanks. If a fix is on the way I might just tell them to wait for that - I won't be popular if they start getting charged for Caller ID a few months down the track!

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