[WXC/VFX] unable to call 0800 number

Forums › Vodafone New Zealand › [WXC/VFX] unable to call 0800 number

phil109

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#23366 26-Jun-2008 17:30

I'm unable to call an 0800 number.... works fine from mobile, other landlines etc, number is 0800 443 031

Thought I'd try the forums rather than calling helpdesk.

maverick

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WorldxChange

#140745 26-Jun-2008 17:45

Just dialed it and works fine, optus tele conferencing, what are you getting ?

If you send me your details, VFX Number and device type I can take a look,

PS... I dont see any calls to that number today from any VFX number , apart from my test call.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

freitasm

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#140746 26-Jun-2008 17:48

phil109: Thought I'd try the forums rather than calling helpdesk.

This is exactly the opposite of what we expect - all faults should be logged through the WxC helpdesk because only then there will be a way for the company to track problems.

phil109

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Wannabe Geek

#140750 26-Jun-2008 18:37

My bad... apologies for being a n00b!!!

Phil's comments on not seeing any calls to that number made me look a bit deeper. You'll now see it's been dialled and worked perfectly.

maverick

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WorldxChange

#140751 26-Jun-2008 18:46

Yes I do, my quess seeing now that it was an Asterisk box is that it was a dial plan issue......

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

phil109

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#140759 26-Jun-2008 19:27

I owe you a beer!

Thanks though for a brilliant service!

freitasm

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#142531 3-Jul-2008 14:09

maverick: Yes I do, my quess seeing now that it was an Asterisk box is that it was a dial plan issue......

Having said that I just tried calling the 0800 number in this page. It says "You cannot access the number you are calling from your location" - and I am using a SPA2102, so shouldn't be a configuration problem on my side.

ajobbins

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#142536 3-Jul-2008 14:25

freitasm:
maverick: Yes I do, my quess seeing now that it was an Asterisk box is that it was a dial plan issue......

Having said that I just tried calling the 0800 number in this page. It says "You cannot access the number you are calling from your location" - and I am using a SPA2102, so shouldn't be a configuration problem on my side.

It seems they have it locked to that region Mauricio. If I call from my VFX line I get the message you refer to, but if I call from my Telecom Landline I get the same.

freitasm

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#142537 3-Jul-2008 14:27

Cool thanks for checking! And congratulations on your 1000th post!

ajobbins

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#142546 3-Jul-2008 14:42

Wow thanks. I didn't even notice. Phil's miles ahead of me in posts, but at least I have more friends than him ;)