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Forums › One NZ (including Farmside) › [WXC/VFX] unable to call 0800 number
phil109

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#23366 26-Jun-2008 17:30
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I'm unable to call an 0800 number.... works fine from mobile, other landlines etc, number is 0800 443 031

Thought I'd try the forums rather than calling helpdesk.

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maverick
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  #140745 26-Jun-2008 17:45
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Just dialed it and works fine, optus tele conferencing, what are you getting ?


If you send me your details, VFX Number and device type I can take a look,

PS... I dont see any calls to that number today from any VFX number , apart from my test call.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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freitasm
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#140746 26-Jun-2008 17:48
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phil109: Thought I'd try the forums rather than calling helpdesk.


This is exactly the opposite of what we expect - all faults should be logged through the WxC helpdesk because only then there will be a way for the company to track problems.




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phil109

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  #140750 26-Jun-2008 18:37
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My bad... apologies for being a n00b!!!

Phil's comments on not seeing any calls to that number made me look a bit deeper. You'll now see it's been dialled and worked perfectly.




maverick
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  #140751 26-Jun-2008 18:46
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Yes I do, my quess seeing now that it was an Asterisk box is that it was a dial plan issue......Wink




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

phil109

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  #140759 26-Jun-2008 19:27
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Innocent I owe you a beer!

Thanks though for a brilliant service!

freitasm
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#142531 3-Jul-2008 14:09
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maverick: Yes I do, my quess seeing now that it was an Asterisk box is that it was a dial plan issue......


Having said that I just tried calling the 0800 number in this page. It says "You cannot access the number you are calling from your location" - and I am using a SPA2102, so shouldn't be a configuration problem on my side.




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  #142536 3-Jul-2008 14:25
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freitasm:
maverick: Yes I do, my quess seeing now that it was an Asterisk box is that it was a dial plan issue......


Having said that I just tried calling the 0800 number in this page. It says "You cannot access the number you are calling from your location" - and I am using a SPA2102, so shouldn't be a configuration problem on my side.


It seems they have it locked to that region Mauricio. If I call from my VFX line I get the message you refer to, but if I call from my Telecom Landline I get the same.

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#142537 3-Jul-2008 14:27
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Cool thanks for checking! And congratulations on your 1000th post!




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ajobbins
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  #142546 3-Jul-2008 14:42
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Wow thanks. I didn't even notice. Phil's miles ahead of me in posts, but at least I have more friends than him ;)

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