Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


KLY



2 posts

Wannabe Geek


#23368 26-Jun-2008 18:40
Send private message

I am currently an Xnet customer on River torrent plan. Currently getting a line speed of 1.0Mbps downstream. (1.2Mbps attainable speed.)

This may be a long story:
I was with Xtra 2 years ago on a 10gb plan, forgot the actual plan speed, but i was getting ~1.8Mbps. When the Xtra Go Large plan was out i was automatically transferred over to that plan, the day i got the plan, my linespeed dropped down to 0.8Mbps and i guess it was understandable because of the large amount of people on that plan. However i later discovered that 4 of my other friends were able to get full adsl speed 7.6Mbps on the Go Large plan and i assume that they're living close to the exchange. But another friend of mine living 3 houses away from me was able to get 2.5Mbps, now i really don't understand how that is possible since we're both connected to the same exchange and on the same plan. I then rang Xtra to ask for an explanation, but the only answer i got is "the connection speed on the Go Large plan is not stable, it would be better if you change to another plan and that every house connection to an exchange is different, even for neighbours." The most frustrating thing is that i cannot believe someone would say "i don't know why you are complaining, 0.8 megabit is still quite a good speed." I'll assume that no matter what i say, Xtra would not provide any useful customer service unless i change my plan.

I then changed over to Xnet, the plan i'm on now.
As expected my line speed stayed the same @ 0.8Mbps. I then rang the helpdesk, they then told me to do a series of tests to see if it's a problem in the setup within my house and the results showed that it's not. They then contacted telecom (Chorus) to see if there's a fault in my line. A technician came to investigate the next day and told me that he's getting ~1.9Mbps at exchange and ~1.7Mbps outside my house and ~1.2Mbps inside my house. He said the cause of this might be moisture build-up along the telephone line or having too many phonejacks in the house. He then asked about my modem (brand and age), it was a Billion and i had it for 2 years, he then suggested that my modem's too old and that i should get a Dlink modem. I did, and i'm getting a speed of 1.0Mbps however, the line attenuation seemed to have increased from 39dB on the Billion to 47dB on the Dlink.

My questions:
-How come i had a "attainable" line speed of 1.8+Mbps 2 years ago which has now dropped down to 1.2Mbps? (moisture build-up?)
-How come my friend 3 houses away is able to get ~2.5Mbps even though we're probably connected to the same exchange?
-I'm still using the same ph. no. as i was 4 years ago in my old house, would that make any difference?
-Most importantly, is it possible to get a better line speed?

Things i've tried:
Changing all the cables, changed my modem twice, changed isp and anything thats possible under my control other than moving house.

Note: The staff at the Xnet technical support were very helpful, best i've seen so far. Keep up the good work!

Create new topic

xpd

Arrma Basher
10348 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #140755 26-Jun-2008 19:06
Send private message

Sounds similar to my issue......

http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=20390

Thankfully its now resolved.......

Turns out it was faulty wiring at the exchange that somehow 3 other techs missed.




XPD / Gavin / DemiseNZ

 

Arrma RC Owner ? Check out Arrma Addicts Auckland


KLY



2 posts

Wannabe Geek


  #140767 26-Jun-2008 19:51
Send private message

Yes it does sound similar to your case, especially the tech.
Also to make a point that the technician stated that my line is "good".... even though it's constantly at ~1.2Mbps attainable linespeed.
How am i supposed to get any further assistance from them when they say there's no major problem? Personally i do think there are some wiring problems at the exchange or the cabinets, but i'm not certain. The tech did say (i did not see him do it) he checked from the cabinets to my house and was getting ~1.9Mbps....which he thinks was good enough, so would the problem be at the exchange ===> roadside cabinet? And it was 1.7Mbps outside my house, but dropped down to 1.2Mbps once it's inside my house, i guess that might be a wiring problem in the telephone box outside my house.

Really gets me worried when i see people enquiring about having slow speeds of ~3Mbps, i'd be very pleased to have a speed even close to that.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Vodafone mobile data plans with unlimited data
Posted 26-Feb-2020 06:55


Vodafone launches innovation initiatives to help businesses use 5G
Posted 26-Feb-2020 05:00


Ultimate Ears HYPERBOOM brings massive sound and extreme bass
Posted 25-Feb-2020 09:00


Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.