Issue since porting to Vodafone (Mobile)

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skyplonk

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#233869 7-May-2018 16:13

Hi All,

I am having a bit of an issue since porting over to Vodafone Mobile (from 2 Degrees) and have had no luck getting this resolved yet.

Initially when I ported over the wrong plans was loaded on the account for one of the phones, but Mike and Chris on here sorted that quickly.

Since then I have been alerted to an issue where 2 Degrees mobile customers can not call me. I have collected examples from 2 different 2 Degrees subscribers and logged a fault with 777 (Voda helpdesk).

When the 2D subscriber calls my number they get the 2D voice "We didn't recognize the number you called. Please check it and try again"

Vodafone Helpdesk asked me the standard, what have I done to trouble shoot - SIM Swap, Factory Reset, etc. and just said "the port has been completed successfully, are you sure they are dialing the right number?" I tired to detail the examples of the failed calls - but they person on the helpdesk seemed disinterested. I was promised a call back, but nothing so far.

2D wont talk to me as I am no longer a 2D subscriber.
I have logged a fault with 777 - but not given a lot of confidence the problem was really understood
Have messaged Mike and Chris here on the forums - messages not read yet.
Not sure where else to go? Is there a level 2 help desk in NZ?

The 2nd number ported over is fine. SMS from the 2D subscriber to me is fine?!

Have tested with Spark mobile and other Voda subscribers - all good.

Cheers

Demeter

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One NZ

#2017296 17-May-2018 08:07

Hi, sorry I didn't respond sooner - I kind of missed this post somehow. :( It sounds like a routing table hasn't been cleared properly somewhere. Doubt it's on our side, but I can get someone to check. Can you please send me a private message with your mobile number and account deets and I'll get someone on our end to check.

Pumpedd

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#2017319 17-May-2018 08:42

Why would you switch to one of the worst Telcos from one of the best???

skyplonk

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#2017347 17-May-2018 09:17

This has been resolved now, thank you. Yes, it was a routing(?) issue on 2Ds end

Pumpedd:

Why would you switch to one of the worst Telcos from one of the best???

Obviously this is a subjective question, but from my experience they did not deliver what I need. We gave them a serious chance but it is not for us.

Their coverage does not compare to the big 2. Many blank spots and poor coverage areas outside of the CBDs or more heavily populated areas (i.e rural or semi rural). When you are on the road a lot of the day this is an issue.

We had a continued issue across different handsets and different sims where sometimes on a voice call the signal would erode away, the call would drop and then as soon as the call drops signal returns and you can make or receive a call right away.

Another issue that happened at times, when coming back from roaming on Vodafone we lose partial service. 4G data works but as soon as you go to make the phone displays a message "not registered on network". Inbound calls to voicemail. But 4G data works fine.

The roaming on Vodafone is good, but only "seamless" when there is no 2D coverage. I have several customers where they are on the fringe of 2D coverage and often would not roam as it was holding on to a weak 2D signal that was no good for much. If I manually selected Voda it was OK (until I get to an area roaming is not allowed) but then stuck on 3G.

There is no 4G roaming on Vodafone.

We used brand new, 2D sourced, S8+'s, tried a LG V30, Galaxy J5 Prime, different sims. All with the same issue. Yes this was discussed with their hepdesk. Our S8s were even "sent for repair" (no fault found)