Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


52 posts

Master Geek


Topic # 23465 30-Jun-2008 11:54
Send private message

Hopefully someone from xnet can give a hand here.

I signed up for Fusion and had it available on the 13th of June. I received the usual welcome email in the xnet email inbox, but received no instruction or information about rhe VFX line, including the phone number itself or how to use the system. I called the help desk to find out the phone number and login details and was helped by a very impatient/rude person who didn't seem to understand I was asking all these 'stupid' (not his words, his tone) questions becaue I was never given the information I needed to log into the system, nor use it. He never offered to arrange for the details to be resent.

All was fine after that, and I forgot about the email, until I had a missed call. I eventually found the access codes, but then discovered that I needed a pin/login to access it. Rather than go through the hassle of repeatedly explaining why I did not know all these setting and be treated like someone who has not bothered to read the docs, I emailed the help desk on Thursday last week. I have yet to hear back from them.

So two things: Can I please have all the information I need to use the phone service (once this is set up I will sort out how to pay for it...)

And why does no one answer emails on the help address?

Cheers

-David

Create new topic
3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 141596 30-Jun-2008 17:29
Send private message

Hi David,

Send me your details and I will find the email for you , can you also include your current EMail address in case we have this wrong.


EDIT: Sent the email to your XNet account, the previous one had been sent to your gmail account.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



52 posts

Master Geek


  Reply # 141603 30-Jun-2008 17:46
Send private message

Thanks, I see it there now. Looks like the email address was entered incorrectly (Missing a J between the two names).

Thanks for your help :)

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 141604 30-Jun-2008 17:49
Send private message

No problem, also fixed the missing j in your email address.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



52 posts

Master Geek


  Reply # 141616 30-Jun-2008 18:37
Send private message

Great, thanks :)

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.