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Topic # 23504 1-Jul-2008 09:38
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My broadband went down last Wednesday at 2.45am.  Since then I have spoken with 10 different techies at Vodafonre and spent 6 hours on the phone trying to fix my connection -90% of that time was spent waiting for calls to be answered.  My router gives me a green stable ADSL light (Dynalink) but I can't authenticate.  Router constantly says establishing.  I've been told it's a tunnelling issue?, and had this fixed.  I've been told it's a port issue and had this fixed three times.  Each time I get ~2 hours worth of connection before it goes out again.  It's now nearly a week.  I've bought a new Linksys router -same issues.  Vodafone have twice told me a technician will be sent out to fix things up -no one has turned up.  My wife's stayed home from work waiting on an assurance someone will be out.  I was down most of Sunday (like everyone else) but only got my connection re established for a couple of hours last night.  I'm now really wild, but don't seem to be able to convince Vodafone to fix the problem properly.  The last tech told me I'd have to pay $81 for someone to come out and fix the problem.  Been an IHUG customer for 10 years and never had this put on me before.  Rung telecom and they've done line checks.  All OK.  Tried three different PCs on two different routers -same problem.  Have you experts got any ideas or advice?  Don't tell me to change my ISP -I'm already considereing this, but until e mail portability comes in I'm not keen.  Thanks.

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  Reply # 141912 1-Jul-2008 14:56
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Change ISPs is the only real solution if you are not seeing a resolution with your current one.

As for the email address, thats your fault for using a free one that comes with a connection. You can pay them $5 a month for a dialup connection to keep the address live.

There already is email portability, I can take my domain names to any isp or webhost in the world and use them. How is that not portable?




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Reply # 141928 1-Jul-2008 15:42
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Thanks for your advice richms.  I should've known not to use my ihug email address when I joined 10 years ago.  What a bummer I'm still using it.  I guess I also should've got my own domain name or two then too (even though I didn't need them), and should've also known that all good ISP's get bought out and destroyed by companies who don't value their existing customers.  Oh well I live and learn.  Still this doesn't help me in dealing with that black hole that is Vodafone customer service.  Still waiting for a supervisor to return my call......  Eleven phone calls and 6 hours on hold, 4 customer support e mails, 3 feedbacks  and now a Fax requesting some help.  I'm sure I never had these problems before Vodafone got involved.
Give me the name of an ISP who lets me have 20Gb traffic/month at max download for $50 and I'm gone.  I guess I can only expect what I pay for.....  But hang on a minute, I used to get this with IHUG and never had a problem like this before.

 
 
 
 


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  Reply # 141959 1-Jul-2008 17:37
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Call ISP, ask them to log a fault for a tunnel bump + pvc rebuild. - reboot router after a few hours and all will be well again.




Do whatever you want to do man.

  



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  Reply # 142192 2-Jul-2008 12:36
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Thanks billgates.  As at yesterday morning (Tuesday) I was assured a supervisor would return my call.  As at last night I called IHUG and threatened a bit of abuse unless I could talk with a supervisor.  One called me back within an hour and informed me they'd address the issues by this morning (Wednesday).  Latest is that another fault has been logged (4) and a tecnician will call on Friday.  Very slack.  Vodafone will talk compensation/rebates when the problem is fixed -including dial up reimbursement if required.  I'm stunned with how difficult this has become and how long it has taken for the fault to be fixed.  Despite me being told a technician would visit on two separate occassions the supervisor has told me that this is at their discretion if they can't fix the problem at the exchange.  Heellloooooo.  When I get to speack to a technician I'll mention the tunnel bump and PVC rebuild.
Cheers!

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  Reply # 142243 2-Jul-2008 15:12
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Fishfingers: Thanks billgates.  As at yesterday morning (Tuesday) I was assured a supervisor would return my call.  As at last night I called IHUG and threatened a bit of abuse unless I could talk with a supervisor.  One called me back within an hour and informed me they'd address the issues by this morning (Wednesday).  Latest is that another fault has been logged (4) and a tecnician will call on Friday.  Very slack.  Vodafone will talk compensation/rebates when the problem is fixed -including dial up reimbursement if required.  I'm stunned with how difficult this has become and how long it has taken for the fault to be fixed.  Despite me being told a technician would visit on two separate occassions the supervisor has told me that this is at their discretion if they can't fix the problem at the exchange.  Heellloooooo.  When I get to speack to a technician I'll mention the tunnel bump and PVC rebuild.
Cheers!


When I first got this computer running Vista, I was using McAfee Security suite - which I found caused my Broadband to be unstable - lots of disconnects after a certain period of time.

Since switching to Nortons had no issues.




"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows





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