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36 posts

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Topic # 236429 1-Jun-2018 17:23
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Usually don't go public with issues but a month a go a smooth talking salesman got me to change my Vodafone broadband and phone plan to the latest offering...instantly regretted it as I figured I wasn't saving all that he said I was and felt duped but trying to contact the retention team was a nightmare so I just resigned myself to the fact that I'd ride it out, hoping that I wouldn't experience billing issues like others I know have....guess I was wrong.

 

Soo on the 1st May I got an email saying my new plan I agreed to would be $144.90/mth.

 

Checked the invoice today, $174.90, phoned the 0800 number and got a person on the end of the phone who had no idea how to help.  I decided to cancel the talk plan I had on there....still doesn't drop it to the agreed price....I shouldn't have had to do that any way as the salesman said the voice plan was free and included in the price.

 

He also didn't mention the saving were for only 12mths.

 

Who do you contact to have a conversation about this that actually can see I haven't received the price I was advised a month ago?

 

 

 

 

 

 

 

 


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  Reply # 2027078 1-Jun-2018 17:26
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first invoice is always more due to part month charges from connection date (prorated)

 

@mikehales knows the best people to look into it further if required but so many customers get first invoice and instantly panic before reviewing it

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 2027079 1-Jun-2018 17:30
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No part charges listed, its dated 1 Jun - 30 Jun 18


 
 
 
 


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  Reply # 2027080 1-Jun-2018 17:35
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Ok then looks like a discount has not been added and is a simple fix if you can get the right person to take a look

 

John





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  Reply # 2027124 1-Jun-2018 18:28
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Linux:

...simple fix if you can get the right person to take a look


John


*Vodafone evil laugh*

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  Reply # 2027126 1-Jun-2018 18:30
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@Demeter I am sure could also add some value here to help but take note long weekend so may not respond to this thread til next week

 

John





Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 2027172 1-Jun-2018 19:00
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I've had my share of Vodafone billing issues. Credit to VF, they have always been put right relatively quickly and easily once I spoke to VF (though now the sound of Bic Runga will forever be linked with on hold music).

If I can offer one bit of advice, when you do speak to someone insist that you get their name and that they make file notes about the issue. I've found it often takes two billing cycles for things to settle down and it's way easier not to have to explain yourself twice.

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  Reply # 2029586 5-Jun-2018 09:17
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Hey there, it does seem its as simple as getting the discount added, if you want to message me your account number I'll get the team to have a look.

 

Chris B


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  Reply # 2029644 5-Jun-2018 09:52
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ChrisVodafoneNZ:

 

Hey there, it does seem its as simple as getting the discount added, if you want to message me your account number I'll get the team to have a look.

 

Chris B

 

 

 

 

Beat me to it.

 

(Sorry for the late reply, long weekend off the beaten track and not enough actual sunshine to get my solar battery charger to work.)





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