Usually don't go public with issues but a month a go a smooth talking salesman got me to change my Vodafone broadband and phone plan to the latest offering...instantly regretted it as I figured I wasn't saving all that he said I was and felt duped but trying to contact the retention team was a nightmare so I just resigned myself to the fact that I'd ride it out, hoping that I wouldn't experience billing issues like others I know have....guess I was wrong.
Soo on the 1st May I got an email saying my new plan I agreed to would be $144.90/mth.
Checked the invoice today, $174.90, phoned the 0800 number and got a person on the end of the phone who had no idea how to help. I decided to cancel the talk plan I had on there....still doesn't drop it to the agreed price....I shouldn't have had to do that any way as the salesman said the voice plan was free and included in the price.
He also didn't mention the saving were for only 12mths.
Who do you contact to have a conversation about this that actually can see I haven't received the price I was advised a month ago?