Vodafone ADSL line speed reduced when routed thru Chorus

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dmc1997

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#237675 12-Jun-2018 21:15

I have Vodafone ADSL. The line speed was 10Mbps as shown on the modem. Last week they routed my line through Chorus, without prior notice. My broadband was out of action for 4 days during the switch. To give Vodafone credit, they did provide me with a free Pocket Wifi for 2 of those 4 days.

The main issue now is that the line speed is reduced to 7.5Mbps.

Watching video is still OK, but my kids complain that they can't properly play Minecraft on the PC.

I called tech support, they say my line is normal. Any idea what should do next?

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#2034642 12-Jun-2018 21:17

Post xDSL line stats but if you have been moved off VodafoneNZ hardware (Red network) to ChorusNZ then nothing can be done for the line speed

What was the reason they moved you off the Red network?

John

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#2034643 12-Jun-2018 21:21

Linux: Post xDSL line stats but if you have been moved off VodafoneNZ hardware (Red network) to ChorusNZ then nothing can be done for the line speed

What was the reason they moved you off the Red network?

John

being that ddDLM trains down to 6dB for adsl, the gap between UCLL and Wholesale isn't really there.

This does certainly sound like a movement to 12dB. in which case it will be a wait for ddDLM to work it's magic. if the line has errors on it it may not speed up.

to be clear, minecraft doesn't need 10mbit to be able to play it at all..

back in the day when mods used to spam packets like crazy, you would be lucky to break 1mbit. now days that sort of spam doesn't happen.

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#2034647 12-Jun-2018 21:26

@dmc1997 Do you have a master filter installed?

John

Edit: If it is DLM don't keep turning the modem off and on and make sure you have a rock solid clean line

dmc1997

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#2034656 12-Jun-2018 21:38

Ironically tech support explained that by switching to Chrous, I will get better speed at a later date.

I don't play Minecraft myself. The kids complain the game hangs when connecting to minecraft servers, with my current line. If I switch to the pocket wifi (30Mbps), the game runs smoothly.

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#2034660 12-Jun-2018 21:48

dmc1997:

Ironically tech support explained that by switching to Chrous, I will get better speed at a later date.

I don't play Minecraft myself. The kids complain the game hangs when connecting to minecraft servers, with my current line. If I switch to the pocket wifi (30Mbps), the game runs smoothly.

the issue will be upstream causing delays rather than moving from 10 to 7.5mbit i'd bet.

sounds to me like they were looking to switch you to chorus to move to a VDSL circuit?

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dmc1997

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#2034661 12-Jun-2018 21:48

What is a Master Filter?

The Chorus technician did say the max speed I can achieve is 7.5 Mbps. The best I have been able to get was about 6Mbps using the 'speedtest' app.

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#2034662 12-Jun-2018 21:48

xDSL line stats?

John

Edit: We need to know more about your setup as well are you on clothed or Naked broadband and do you have a dedicated xDSL jackpoint?

Search ADSL master filter / Splitter loads of information about them here on Geekzone

dmc1997

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#2034666 12-Jun-2018 21:59

John, you want me upload some xDSL line stats? Sorry, I don't know what that is, I am just a non-technical user.

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#2034668 12-Jun-2018 22:02

What modem do you have? Please don't say Vodafone one get the actual model :)

John

dmc1997

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#2034674 12-Jun-2018 22:13

Plan: ADSL + Home phone. Have a splitter that come with modem.

Modem: TP-LINK TD-W8960N (circa 2013) - "300Mbps, Wireless N ADSL2+"

Given that the Chorus technician stated the maximum speed is 7.5Mbps with Chorus line, I can't really do much about it apart from switching to a faster IPS, if that is possible.

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#2034677 12-Jun-2018 22:17

dmc1997:

Plan: ADSL + Home phone. Have a splitter that come with modem.

Modem: TP-LINK TD-W8960N (circa 2013) - "300Mbps, Wireless N ADSL2+"

Given that the Chorus technician stated the maximum speed is 7.5Mbps with Chorus line, I can't really do much about it apart from switching to a faster IPS, if that is possible.

Very few providers have UCLL gear inuse, I'm surprised vodafone would take you off it tbh.

They make a substantial more for the same connection with it.

i highly suspect your seeing a move from low to higher snr. Assuming your line is clean over time, it will train down and increase speed.

I'm still confused as to why vodafone took you off it though..

@MikeHales is VF pulling out of UCLL by chance?

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dmc1997

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#2034678 12-Jun-2018 22:22

Looking at the Vodafone website. They are planning to upgrade my area to fibre about a year from now. Currently my area has only ADSL only, no VDSL or fibre. May be this is a preparation for the upgrade.

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#2034679 12-Jun-2018 22:23

Don't trust what the ChorusNZ tech says

John

Edit: no it's not part of preparation

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#2034680 12-Jun-2018 22:24

dmc1997:

Looking at the Vodafone website. They are planning to upgrade my area to fibre about a year from now. Currently my area has only ADSL only, no VDSL or fibre. May be this is a preparation for the upgrade.

Fibre upgrade would be on an individual basis.

your area will have VDSL, you are simply outside of range for it.

Linux: Don't trust what the ChorusNZ tech says

i wish i had a dollar for every time i've had chorus state speeds are best they will be until a fault is proven then they agree it's slow..

I'd have my own island! ;)

(in this case though, i don't feel a fault is at play.)

Suppose the real question is, Why did Vodafone actually do this.

Were you having an issue they were trying to solve?

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#2034682 12-Jun-2018 22:29

I wonder if Vodafone are decommissioning some hardware in unbundled exchange/s

Approximately where are you located?

John

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