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swisshardy

69 posts

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#237750 16-Jun-2018 14:08
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Hi 

 

I just recently upgraded from 100/20 to Fibre max connection and today received a text from Vodafone that my Fibremax is active and plugged the new ultrahub they had send me. When i did speed test i still only get max 101 download and 20upload speeds on all my devices via speedtest.net. So i called Vodafone tech ninja and he logs into my computer and after seeing the result of my speedtest.net says the issue is my computer's processor as it is on chrome maxing out at 100% and hence my speedtest.net results in 100/20 speeds. I told him that i get the same speeds on my iphone X and Ipad via speedtest.net application and he dismissed stating they dont gurantee any speeds on wifi connections and that only computer speed test matters. I am connected directly to the ultra hub via ethernet with 1gb connection. 

 

So i ran a speedtest from Internet Explorer and i still get the same 100/20 speed and the CPU (which is 5 years old i3 dual core with 8gb ram) sits around 70%. I was on the phone call with the tech ninja for an hour and had to wait for an hour to get to a tech ninja. So finally he said to me get a computer that can handle fibre max speeds and then we will see. 

 

Has anyone come across an issue like that? The ninja wasn't helpful at all and i m thinking surely if i have a 1gb network connection directly to the hub and i am doing speedtest with a vodafone server, i should get much better than 101 download and 20 mbps upload speeds? I am basically getting the exact same speed i was getting on my old 100/20 fibre connection.

 

Is anyone from Vodafone technical support here on geekzone that can help me? Any help would be appreciated?

 

Thanks Harry

 


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dylanp
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  #2038687 16-Jun-2018 14:56
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My hunch is that hasn't been provisioned correctly. Might want to try power cycling everything and if it's still happening then get back in touch with them and ask for a fault to be lodged and take down the fault ticket number.


swisshardy

69 posts

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  #2038704 16-Jun-2018 15:40
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dylanp:

 

My hunch is that hasn't been provisioned correctly. Might want to try power cycling everything and if it's still happening then get back in touch with them and ask for a fault to be lodged and take down the fault ticket number.

 

 

 

 

I have tried that twice and Vodafone support did that twice too. They mentioned that they can see from Chorus that provisioning is indeed fibremax but they would still not log a fault ticket. They have asked me to conduct a number of pings, traceroutes tests for 24h and email them the results. Great Vodafone support indeed....

 

 


 
 
 
 


Linux
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  #2038705 16-Jun-2018 15:46
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As what @dylanp says not provisioned correct this needs to be escalated to @ChorusNZ

John

swisshardy

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  #2038707 16-Jun-2018 15:48
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Linux: As what @dylanp says not provisioned correct this needs to be escalated to @ChorusNZ

John

 

 

 

I wish they would escalate it but they are not. They just want me to do tests for 24hours and email them the results and then they will see rather than just logging a fault ticket. Its very frustrating to be honest.


Linux
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  #2038710 16-Jun-2018 15:52
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@gaddman Any chance you can add some value here please

John

swisshardy

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  #2038713 16-Jun-2018 15:57
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Linux: @gaddman Any chance you can add some value here please

John

 

 

 

I would appreciate any help or guidance. Vodafone was going to email me the list of tests they want me to do 15 mins ago but so far i have got no email from them. Its literally 1 hour wait to talk to someone in the support team and then another 30-40 min session where they do the same checks again and again.. I am dreading another call to them as i have got no emails with the tets details.. Definitely not a great customer service and i have wasted my whole Saturday in this...

 

 


Linux
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  #2038714 16-Jun-2018 16:01
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Wait for gaddman aka Chris to respond I am sure he will pop up on Monday

John

 
 
 
 


swisshardy

69 posts

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  #2038720 16-Jun-2018 17:15
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Linux: Wait for gaddman aka Chris to respond I am sure he will pop up on Monday

John


Thanks John will sure wait...

gaddman
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  #2038825 16-Jun-2018 20:10
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Sorted.

 

Will look into why it hadn't automagically worked on Monday.


Linux
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  #2038827 16-Jun-2018 20:16
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@gaddman Have you fixed it already?

John

gaddman
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  #2038830 16-Jun-2018 20:22
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Yup, looks good from this end now. Hopefully @swisshardy can confirm.


Linux
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  #2038831 16-Jun-2018 20:25
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Awesome thanks @gaddman I am sure @swisshardy will appreciate it

John

swisshardy

69 posts

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  #2038835 16-Jun-2018 20:29
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gaddman:

 

Yup, looks good from this end now. Hopefully @swisshardy can confirm.

 

 

 

 

Hey @gaddman... I can see the difference immediately .. Its much much better than what i was getting this morning.. Do you know what the issue was? Thank you for sorting this out mate.. I thank you from the bottom of my heart.. I was going crazy spending nearly 5 hours with Vodafone Ninja's today!!!!! 

 

 

 

 

 

 

 


Linux
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  #2038837 16-Jun-2018 20:32
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Test to the local VodafoneNZ server and please only test over Ethernet

John

Edit: speed profile issue on VodafoneNZ side I suspect

swisshardy

69 posts

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  #2038839 16-Jun-2018 20:35
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Linux: Test to the local VodafoneNZ server and please only test over Ethernet

John

Edit: speed profile issue on VodafoneNZ side I suspect

 

 

 

Hi John

 

 

 

Here is the test to Vodafone Server and all tests are done on 1gb Ethernet cable connect from my PC directly to the Ultra hub

 

 

 


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