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netspanner

292 posts

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#238049 1-Jul-2018 08:50
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Our internet speed is really bad at the moment, at least for the last 2 days, atm its 13.5Mbs DL.

 

Netflix seems unaffected, but we notice it on page loads, which seems odd. We have a Fibre X account with 200Mbs .

 

Where do we ask for help?

 

 


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RunningMan
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  #2046649 1-Jul-2018 09:49
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@netspanner Are you testing over Wi-Fi or Ethernet and where are you testing to and how are you testing?

Well like every other issue you report it to the company you are paying the $$$$ to and in this case I would call and get a fault ticket number and note it down but first of all answer the questions above and any fault checking you have done

John


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