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40 posts

Geek


Topic # 23837 9-Jul-2008 22:32
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Just stuck with something while setting up my SPA2102.. the setup guide says to go to the web interface - go to admin login, then advanced, then voice, then provisioning.........

However when i click 'admin login' i'm asked for a username & password (in the setup video this doesn't happen?)

Help! Please!

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Wannabe Geek


  Reply # 145811 9-Jul-2008 22:55
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Has the SPA2102 registered with wxc - if so, the advanced admin functions are locked.

The only way to get at them is to do a factory reset, modify the settings needed and then let it register again

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WorldxChange

  Reply # 145871 10-Jul-2008 06:01
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Your actually already provsioned and online but I do see some issues by the looks of it which will probably be your router. we see it trying to register and it may not be getting the success message back, this is generally due to your router messing with SIP packets, if you phone in to the helpdesk they will be able to help you out directly.

What is your router btw ?






Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



40 posts

Geek


  Reply # 145911 10-Jul-2008 08:36
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It's an old RTA300, which was on the 'unsupported' list over at this thread: http://www.geekzone.co.nz/forums.asp?forumid=65&topicid=23257

You said to message you if it didn't work, as you have a work around?

Yes the router is old an crap but was hoping not to replace it for a couple of months!

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WorldxChange

  Reply # 145915 10-Jul-2008 08:43
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Try restarting your 2102 now, see how that goes this is a fix that may or may not work due to the router not supporting SIP.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



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Geek


  Reply # 145947 10-Jul-2008 09:39
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Thanks, I will give it a try when I get home later on :)



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Geek


Reply # 146301 10-Jul-2008 18:49
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Appears to be working all good now.

Xnet ++ :)

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WorldxChange

  Reply # 146308 10-Jul-2008 18:59
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Okay thats good to hear, I still have a bit of magic left then ... Wink just keep an eye on it through for a few days to make sure the router dosn't start blocking it after a few days.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



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Geek


  Reply # 149522 19-Jul-2008 21:09
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Hey Maverick, any chance you could apply you magic again? Seems that all the settings were reset when the number port went through on the 15th.

I noticed the line was down that morning but didn't think much of it when I got a dial tone after restarting the SPA.

However, I cant make or receive calls :(

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WorldxChange

  Reply # 149590 20-Jul-2008 10:15
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restart your device again and see how you go then.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



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Geek


  Reply # 149603 20-Jul-2008 11:20
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Excellent, working again :)

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WorldxChange

  Reply # 149616 20-Jul-2008 12:32
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still got a bit left, but that router you have is probably not the best and may cause issues, it may not but if it does may not be a lot we can do,  as it's not really a good one for VOIP services.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



40 posts

Geek


  Reply # 149638 20-Jul-2008 15:09
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Cheers, I'll probably get a Linksys AM300 soon.

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WorldxChange

  Reply # 149641 20-Jul-2008 15:32
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I would just see how you o for a while but if you see some issues then I would be looking to change, no point in spending money if you don't have to..... we all need the extra bits of money for the Gas bill Smile




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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