[PAUL BRISLEN?] Grr.. GRPS Charges for RECEIVING a PXT.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [PAUL BRISLEN?] Grr.. GRPS Charges for RECEIVING a PXT.

Aaroona

3196 posts

Uber Geek

#23947 11-Jul-2008 16:36

Hi,
Im not sure whether this should be posted here, or in the windows mobile section. Anyways.

I've had 2 different windows mobile devices, an i-mate JasJam (NZ New) and a HTC TyTN II (imported).

With both of these devices I have been charged for receiving PXT messages.

I've seen other topics around this problem, but are now locked.
Has anyone had this problem. Is there a fix?

Im on contract
Mega plan.

If there is any other information you require, please let me know.

Thanks in advance.

UPDATE: I just edited the title of this, just want Paul to take a look at what my issue is, maybe he might have some more information.

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355 posts

Ultimate Geek

#146889 11-Jul-2008 16:59

I've heard of this on the windows OS mobiles. It was something to do with the pxt settings. Most mobiles allow for messages to use a separate server (http://pxt.vodafone.net.nz/pxtsend) to other data but it was either unable to be done on the phone or they couldn't figure out how to do it.

You need to make sure MMS's are receiving via the server above, and not the generic www.vodafone.net.nz address. The former cannot distinguish between an MMS and other data.

Aaroona

3196 posts

Uber Geek

#146892 11-Jul-2008 17:11

JoeBloggs: I've heard of this on the windows OS mobiles. It was something to do with the pxt settings. Most mobiles allow for messages to use a separate server (http://pxt.vodafone.net.nz/pxtsend) to other data but it was either unable to be done on the phone or they couldn't figure out how to do it.

You need to make sure MMS's are receiving via the server above, and not the generic www.vodafone.net.nz address. The former cannot distinguish between an MMS and other data.

Oh okay, no I have made sure of alll of this, and still, the problem occurs. Vodafone are no help. Tried atleast 5 different CSR's.

BTW, this problem has occured on both Windows Mobile 5 (VODA customised) and Windows Mobile 6 (HTC customised)

JoeBloggs

355 posts

Ultimate Geek

#146911 11-Jul-2008 17:48

Hmm, how did you make sure you were receiving MMS's via the pxt server and not the generic one?

If you're 100% sure then there's a serious issue with the PXT server, though I've never heard of that before.

Aaroona

3196 posts

Uber Geek

#146914 11-Jul-2008 17:51

JoeBloggs: Hmm, how did you make sure you were receiving MMS's via the pxt server and not the generic one?

If you're 100% sure then there's a serious issue with the PXT server, though I've never heard of that before.

Well how I made sure was I deleted all my existing connections, and had service files etc. sent to my phone from vodafone, that didnt work. Had set them up manually via tutorials.

Nothing seemed to fix the problem.. I heard people got around the problem when they swapped to a prepay sim. but who knows..

Its not exactly urgent. But it would just be niceot have it fixed.

Im one of those people who hate having something that doesnt or can't work to its full potentional or the way its intended to work.

JoeBloggs

355 posts

Ultimate Geek

#146925 11-Jul-2008 18:15

I'm exactly the same

. You did everything I would have. Then it's not an issue with your phone but with the PXT server relaying billing charges. Customer support needs to forward your job over to solutions support who, after a couple of weeks, should have it fixed. Otherwise just call back each time it happens and get a credit.

Aaroona

3196 posts

Uber Geek

#146929 11-Jul-2008 18:19

JoeBloggs: I'm exactly the same . You did everything I would have. Then it's not an issue with your phone but with the PXT server relaying billing charges. Customer support needs to forward your job over to solutions support who, after a couple of weeks, should have it fixed. Otherwise just call back each time it happens and get a credit.

Yeah, I thought that may be the case. I've rung them numerous amount of times, and spoken for hours and reached no solution. But I will do what you've suggested. Thanks.

Haha, yeah, Isn't it a pain when you cant get something to do what its meant to?

I even got one CSR that said because its a PDA, receiving PXT's is charged as data :P which completely contradicts what vodafone say on their website: "Receiving PXT messages is free"

Anyway, thanks again :)

Aaroona

3196 posts

Uber Geek

#155633 10-Aug-2008 16:49

Hi guys.
I'm getting rather frustated with these settings issues..

Can anyone tell me who has an HTC device, whether they're being charged for RECIEVING PXT messages?

If you arent,
Are you able to tell me where you got your settings so i can use them. This is getting rather tedious as I feel like i'm hitting my head against a large wall when calling Vodafone.
One comment I got from a CSR I just called was, "Go to your local store so THEY can excalate it".

Seriously? They have the bill rightr in front of them and they tell me to go to a vodafone store so they can look at the same information again?
Excuse my rant but this is just embarrassing. Didnt help i could bearly understand every CSR I got. ( I went through about 3)

/rant

Any help would be appreciated guys!

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

jree

13 posts

Geek

#155730 10-Aug-2008 22:43

As you can send and recieve its probably not setting...

Do you recieve any extra charge when sending?

If not then it could have something to do with the way the phone handles the sms that is sent in order to initiate the PXT download.

Most billing systems react to url within apn.

If you are certain you are recieving gprs data charges (not wap charges... not sms charge... not an erronous mms charge) then it could be either...

1. your url/apn are incorrect...
2. the phone is changing the url upon request for pxt... hence your data for the pxt isn't free...
3. The phone is initiating other data packets during a pxt retrevial causing extra cost. unlikely but you never know...

If no one has had/resolved your problem before then you'll need a trace of what you a sending....log a fault with VFNZ.

Aaroona

3196 posts

Uber Geek

#155736 10-Aug-2008 22:52

jree: As you can send and recieve its probably not setting...

Do you recieve any extra charge when sending?

If not then it could have something to do with the way the phone handles the sms that is sent in order to initiate the PXT download.

Most billing systems react to url within apn.

If you are certain you are recieving gprs data charges (not wap charges... not sms charge... not an erronous mms charge) then it could be either...

1. your url/apn are incorrect...
2. the phone is changing the url upon request for pxt... hence your data for the pxt isn't free...
3. The phone is initiating other data packets during a pxt retrevial causing extra cost. unlikely but you never know...

If no one has had/resolved your problem before then you'll need a trace of what you a sending....log a fault with VFNZ.

Hi there,
Firstly, thanks for your reply. Much appreciated.

Well, from what I can gather, it is for receiving a pxt message only at this point.

Now, i've heard mixed reports about this, There is a member floating around the foruns here, and he has a HTC Touch Cruise. Using WM6(.1?) and apparantly he has no issues, unfortunately i cant seem to find him at the moment. Therefore I cant raise him to ask him what settings he used.

Just to let you know also, this device (HTC TyTN II) is brand new, only 2 days old. (This is my second one, my first one was an import) and I also had this problem with my i-mate JasJam I had.

As far as i'm concerned it's an issue with Vodafone. I hard reset my device, didnt install anything at all and I have ONLY set up PXT messaging using the vodafone instructions on wireless.vodafone.co.nz . This however, still charges me for receiving messages.
Your 3 option there was the one that seemed to cross my mind, however, i dont know what would actually connecting at the same time, as i said, all updates turned off or to manual. no programmes install other than the pre-installed ones. no email accounts set up.

I think I might have to raise this again at VFNZ.

Does anyone else here have a WM device, uses PXT, and does NOT have this issue? (AND ARE ON CONTRACT)?

Aaroona

3196 posts

Uber Geek

#155757 11-Aug-2008 00:05

JoeBloggs: I'm exactly the same . You did everything I would have. Then it's not an issue with your phone but with the PXT server relaying billing charges. Customer support needs to forward your job over to solutions support who, after a couple of weeks, should have it fixed. Otherwise just call back each time it happens and get a credit.

Oh hey, just a question, what server are you saying i should be RECEIVING them on? Because from what I see its live.vodafone.com. The one the wireless.vodafone.co.nz website says, and also what is automatically sets itself up with (on user request only is it setup automatically)

JoeBloggs

355 posts

Ultimate Geek

#155807 11-Aug-2008 09:45

I just checked. That's the correct server but apparently the homepage within the APN settings needs to be set to http://pxt.vodafone.net.nz/pxtsend. Quite the mystery

Aaroona

3196 posts

Uber Geek

#155811 11-Aug-2008 10:05

JoeBloggs: I just checked. That's the correct server but apparently the homepage within the APN settings needs to be set to http://pxt.vodafone.net.nz/pxtsend. Quite the mystery

Okay just to make sure we're on the right page here..

Here are a couple of screen shots of my devices settings,
CONNECTION SETTINGS:
Note: The username and password settings are blank.

MMS SETTINGS:

freitasm

BDFL - Memuneh
79314 posts

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Geekzone

Lifetime subscriber

#155815 11-Aug-2008 10:16

We have a sticky post in our Vodafone forum with the correct configuration for Windows Mobile.

I can't link to it now because I am on my mobile but you should be able to easily find it.

Aaroona

3196 posts

Uber Geek

#155817 11-Aug-2008 10:23

freitasm: We have a sticky post in our Vodafone forum with the correct configuration for Windows Mobile.

I can't link to it now because I am on my mobile but you should be able to easily find it.

Hi there,
Thanks for your reply.
I did find those posts. However,
There are a couple of things i'm having trouble with.

Some are saying that it should be port 9201, others 8080.
Some are saing put in a username and password of voda and fone.

So im finding it a little confusing to be compltely honest. With all my tests so far, i've been using port 8080, the default port that it says to use on the wireless.vodafone.co.nz

However, your post here, says to use port 9201?
Heres a link to it. http://www.geekzone.co.nz/forums.asp?ForumId=40&TopicId=6564#27826

Im using a 3G Device. HTC TyTN II, and some have said that you only use port 9201 on devices that are not 3g. so im kind of lost in amongst all the information..

JoeBloggs

355 posts

Ultimate Geek

#155866 11-Aug-2008 12:40

The settings are perfect. I use port 8080 on my mobile too. Hand this one over to Vodafone. If you're happy for me to have a wee snoop through your logs I can check the access point used via Vodafone to initiate the connection. PM me.

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