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Topic # 239847 7-Aug-2018 18:20
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After switching to prepaid from a postpaid plan and configuring my plan through the my vodefone application, I had trouble accessing the internet via cellular data.

After calling up, restarting phone several times and manually confirming apn settings, the my vodafone app started to work via cellular data.

Unfortunately normal web browsing doesn't work as visiting https websites dont work and visiting any http urls end up redirecting me to http://www.vodafone.co.nz/myvodafone/ng/registration/, shown in the attached image.

The link to the play store to download the my vodafone application which i already have installed doesn't work as it is https.

Is there anything that can be done on my end to fix it as Ive already talked to several customer service reps in this process and they seemed to have no idea what could cause this, or whether the issue was on my end or vodafones.

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  Reply # 2069467 7-Aug-2018 18:33
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@silens Did you move from Prepaid to Postpaid today? if ' Yes ' then try again tomorrow morning after about 1:20am

 

I could go into great detail why and the DROUTER table in Surepay and diameter router calls and a bunch of other scripts that push and pull in early hours of the morning but it's not my job to :)

 

The customer service reps should of advised you about moving from Prepaid to Postpaid that mobile data will be impacted til early hours of the following morning

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 2069468 7-Aug-2018 18:38
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Ahh, thanks John.

Nothing was mentioned earlier just that i needed to configire the plan and restart my device.
That does make sense and I'll confirm tomorrow morning whether it gets automatically resolved.

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  Reply # 2069471 7-Aug-2018 18:41
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silens: Ahh, thanks John.

Nothing was mentioned earlier just that i needed to configire the plan and restart my device.
That does make sense and I'll confirm tomorrow morning whether it gets automatically resolved.

 

If you have trouble tomorrow morning setting up / using the My Vodafone App call customer service and request they delete your KNOX profile and you can setup a fresh new one (register as new)

 

John

 

 





Ex JohnR VodafoneNZ 17 years 4 days

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