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54 posts

Master Geek


Topic # 240246 28-Aug-2018 21:00
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Hi all,

 

I have transferred my mobile   from monthly plan to a prepaid plan and Vodafone has billed me  for the full month bill even i only used  it for 2 days only.

 

I requested to transfer my monthly plan to prepaid  on 5/08/2018 and Vodafone completed my request on 7/08/2018.

 

and the same day I received an email bill Vodafone   charged me for the cycle day from 06/08/2018 to 05/09/2018 which i have paid.

 

I would like to know is it normal that Vodafone charged me the full month used on monthly plan even I only use it for 2days only?Or they should refund me the balance?

 

Thank you


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  Reply # 2080447 28-Aug-2018 21:03
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So you will get a credit back automatically soon applied to the account, The billing platform knows you have not used a full months worth only 2 days

 

John

 

Edit: You need to wait for your DOM to roll over again




54 posts

Master Geek


  Reply # 2080455 28-Aug-2018 21:09
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Thank you John


 
 
 
 


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  Reply # 2080457 28-Aug-2018 21:14
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Make sure you request a refund ASAP

 

John




54 posts

Master Geek


  Reply # 2080458 28-Aug-2018 21:18
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i have emailed vodafone on Friday but received no reply

 

 


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  Reply # 2080462 28-Aug-2018 21:30
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iapple:

 

i have emailed vodafone on Friday but received no reply

 

 

Don't email call when you know the DOM rolls over

 

John




54 posts

Master Geek


  Reply # 2080959 29-Aug-2018 17:26
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Thank you John,

 

have called Vodafone today and got the refund to be credited to my prepaid within 10 working days. 


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