Does anyone know how to get an answer from Vodafone (short of writing to the general manager)?
rbentley: That's the page I was talking about - it doesn't work when used as I described.
rbentley: Thanks for your reply johnr. Sorry, but calling customer service is a waste of time. They simply do not know what to do. I live near Eureka, a few km east of Hamilton city, where voice coverage is marginal. This is known by Vodafone and is indicated on their rather inaccrate web coverage map of the area. What I want to know is whether there is any likelihood of improved coverage in the near future. They already know it is poor.
Logging blackspots with Vodafone is a complete waste of time.
I was told my our account manager to log blackspots, which I did religiously for around 4 months. I was logging up to 5 blackspots a day with the helpdesk, every time I was cut off I logged a blackspot.
Didn't make a lick of difference, and the helpdesk staff don't care, and sometimes lie that they are logging it for you when they don't.
There was a thread about this sometime ago, and some Vodafone rep said they did listen, customers were important blah blah blah, but when presented with a long list of blackspots around Auckland, and offers from other forum members to forward blackspot information for him to fix, he shrunk back into the forums and was never seen again.
I long for the day I can drive on the following little known roads in Auckland and not drop calls. I have a sneaking suspiction that I will have to switch networks for my dreams to come true.
State Highway 1 - Mt Wellington
State Highway 1 - Harbour Bridge
Waterfront, before mission bay.
If a Vodafone rep is listening, I can forward you that big list of faults with your network if you care about fixing them instead of simply price gorging?
DjShadow: just a side question since hamilton is the topic for coverage, will the newstead GSM site get UMTS900 or 2100 eventually? I can get 3g coverage but so weak it does normally switch back to full strength GSM.