Problem with Netflix on Samsung TV on FibreX

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MortyNZ

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#240443 7-Sep-2018 18:51

I'm at my wits end trying to get to get Netflix to run fast enough to play in HDR on my Samsung TV.

I have it connected by ethernet to my Huawei H659G router. Regardless of whether I use PS4 or Smart TV, I can only get between 4 and 7 Mbps.

If I run speedtest I get speeds up to 70-75Mbps on my laptop and even on the TVs built-in browser so I think the internet connection to the TV is ok.

How should I troubleshoot this problem please?

Cheers

Mark

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#2085888 7-Sep-2018 19:14

What is reporting the 4-7Mbps numbers ?

gehenna

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#2085889 7-Sep-2018 19:16

What does Fast.com tell you? Thats Netflix's own speed test to their servers.

Linux

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#2085899 7-Sep-2018 19:24

What version of firmware is the HG659 on? B028 is the latest

John

Pumpedd

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#2085944 7-Sep-2018 22:28

Ive found the NZ based FibreX guys very good to deal with.

Linux

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#2085948 7-Sep-2018 23:07

Have you changed any DNS settings?

John

ajw

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#2085986 8-Sep-2018 08:55

I always get a consistent 200/20 on fibre X since it was installed in March 2017.

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MortyNZ

6 posts

Wannabe Geek

#2085993 8-Sep-2018 09:55

Thanks for all your help. I stripped all the devices off the network and started again.

It seems that the HDR is working for the first time.

Couple of questions though. Is it reasonable to expect 200/20?

Also do I need to change the dns on the tv network settings or just the router?

It seems the mbps speed shown by Netflix is the speed that it uses rather than the speed that it’s actually being fed.

We did have a nice outage in South Wellington a couple weeks ago, I wonder if this would be affecting the speed.

Thanks again for your help though.

MortyNZ

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#2085995 8-Sep-2018 09:56

Also yes I have the latest router firmware and latest dns settings.

ajw

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#2085996 8-Sep-2018 09:59

MortyNZ: Also yes I have the latest router firmware and latest dns settings.

I consistently reboot the modem and Huawei router once a day.

sjhs

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#2087679 11-Sep-2018 17:08

ajw:

MortyNZ: Also yes I have the latest router firmware and latest dns settings.

I consistently reboot the modem and Huawei router once a day.

I'm not quite that often, but it's been a regular need since I 'upgraded' to fibre x when I moved from Miramar to Karori last year... and no actual fibre until middle of next year at the earliest it seems. My kids don't know how to operate our dishwasher, but they know how to power cycle the modem ;)