Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Stu1

1769 posts

Uber Geek

ID Verified
Subscriber

#240555 13-Sep-2018 13:28
Send private message

I am on Vodafone VDSl in upper Hutt, I have a master splitter installed for VDSl. I used to get around 50 down and 15 up on ethernet now only getting speeds of 37 down and 10 up max. The chorus site says I should get up to 55. I know there are a lot of factors but I have used three isps in the house and always been able to get around 50 down. I have the new home hub from Vodafone but also only get around 35 on the old hg659. I have rung Vodafone who say that my speeds are normal yet they are way down on what I used to get. Is there anyway they can tell me what speeds I should be getting?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
hio77
12999 posts

Uber Geek

ID Verified
Trusted
Lizard Networks

  #2090013 13-Sep-2018 13:33
Send private message

How are you testing? Ethernet or wireless?

 

What linestats are showing on your modem itself?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 




wratterus
1687 posts

Uber Geek


  #2090014 13-Sep-2018 13:34
Send private message

Are you testing these speeds using a speedtest site?

 

 

 

If so, forget that for now and see if you can take a screenshot of the line stats in the modem and post those. I'm not familiar with the interface in the new home hubs so can't give you any pointers there sorry.


Coil
6614 posts

Uber Geek
Inactive user


  #2090015 13-Sep-2018 13:34
Send private message

There is no such thing as the speed you should be getting, so many factors come into play.

 

Read @samf thread on VDSL then make a call yourself if it is a fault or just a change in noise floor etc.

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=105744

 

 




michaelmurfy
meow
13241 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #2090020 13-Sep-2018 13:40
Send private message

Also you mentioned Upper Hutt? Is UFB in your area?





Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.


Linux
11407 posts

Uber Geek

Trusted
Lifetime subscriber

  #2090022 13-Sep-2018 13:46
Send private message

No ISP would consider this a fault as the line is stable and not dropping

What do the modem xDSL stats say?

You don't do anything like power off the modem often?

John

Stu1

1769 posts

Uber Geek

ID Verified
Subscriber

  #2090024 13-Sep-2018 13:50
Send private message

Thanks all , sorry not sure how to take screen shot of line speeds, on the phone with Vodafone they got me to use Ookla. The weird thing is that my speed issues and dropouts have started since they started digging up the entrance to Totara Park for fibre. Could this be a factor?

Linux
11407 posts

Uber Geek

Trusted
Lifetime subscriber

  #2090029 13-Sep-2018 13:53
Send private message

Stu1:The weird thing is that my speed issues and dropouts have started since they started digging up the entrance to Totara Park for fibre. Could this be a factor?


You never mentioned drop outs in the first post and yes this will be impacting DLM

How often are the drops?

John

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
Stu1

1769 posts

Uber Geek

ID Verified
Subscriber

  #2090074 13-Sep-2018 14:12
Send private message

just switched to the home hub from the HG659 as the internet was cutting out and dropping all the time over the last two weeks. Had no issues for 7 years till recently. Only powered off the modem when the support team asked me to, found the xDSL stats interesting says max is 37 which seems low to what i used to be able to get but mabey thats all i can get now until fibre which is April next year. I havent had many drop outs since the homehub but this is only second day on new modem. Apologies if these are the wrong stats.

 

Current Rate 37605 kbps 11421 kbps Maximum Rate 37686 kbps 11480 kbps Signal-to-Noise Ratio 12.1 dB 5.7 dB Attenuation 17.3, 37.8,N/A dB 7.5, 33.5 dB Power 14.6 dBm 2.4 dBm

 

 


Stu1

1769 posts

Uber Geek

ID Verified
Subscriber

  #2090088 13-Sep-2018 14:22
Send private message

michaelmurfy:

 

Also you mentioned Upper Hutt? Is UFB in your area?

 

 

Just started digging 2 weeks ago, April 2019 but fingers crossed earlier i hope


Stu1

1769 posts

Uber Geek

ID Verified
Subscriber

  #2090089 13-Sep-2018 14:23
Send private message

Coil:

 

There is no such thing as the speed you should be getting, so many factors come into play.

 

Read @samf thread on VDSL then make a call yourself if it is a fault or just a change in noise floor etc.

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=105744

 

 

 

 

Thank you will read over, there is some good info in there


Linux
11407 posts

Uber Geek

Trusted
Lifetime subscriber

  #2090091 13-Sep-2018 14:24
Send private message

You should in theory be having zero drop outs even 1 drop out per day will lower the xDSL sync speed

John

hio77
12999 posts

Uber Geek

ID Verified
Trusted
Lizard Networks

  #2090106 13-Sep-2018 14:36
Send private message

Right, so since you started getting dropouts, the speed dropped?

 

 

 

that seems like a physical line issue.

 

Your SNR has pulled back from 6db to 12db, that would be about a 6-10mbit drop alone.

 

i would recommend going back to vodafone and asking them to investigate further.

 

 

 

If you have a landline (that's not voip) then i'd check the dialtone and see if it's got noise on it.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


Stu1

1769 posts

Uber Geek

ID Verified
Subscriber

  #2090108 13-Sep-2018 14:38
Send private message

Linux: You should in theory be having zero drop outs even 1 drop out per day will lower the xDSL sync speed

John

 

I will see how it goes over the next week just set up the homehub yesterday, i was surprised at the download speed as it seemed low compared  with speed tests have done before, but if that is  all  the speed i can get where i am just have to cross fingers for Fibre to be installed quicker than April next year. Hopefully with the new modem there wont be drops outs which were really bad last week with the internet cutting out most nights. Thanks for your help


Stu1

1769 posts

Uber Geek

ID Verified
Subscriber

  #2090111 13-Sep-2018 14:42
Send private message

hio77:

 

Right, so since you started getting dropouts, the speed dropped?

 

 

 

that seems like a physical line issue.

 

Your SNR has pulled back from 6db to 12db, that would be about a 6-10mbit drop alone.

 

i would recommend going back to vodafone and asking them to investigate further.

 

 

 

If you have a landline (that's not voip) then i'd check the dialtone and see if it's got noise on it.

 

 

Had days last week where we had no phone often the Internet would be working but the VOIP line was not working and then we were losing internet at night. I rang vodafone and they said it was a software issue with the HG659 so they updated the software, worked for a day still had issues so they sent me the new Homehub modem, which only set up yesterday the stats i posted are from the new modem 


Linux
11407 posts

Uber Geek

Trusted
Lifetime subscriber

  #2090149 13-Sep-2018 15:25
Send private message

Make sure the new Vodafone modem has the latest firmware on it

Check out the help section on the VodafoneNZ site this covers everything you need to know including update process

Please don't say it was just sent to me so it must do!

John

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.