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Are you testing these speeds using a speedtest site?
If so, forget that for now and see if you can take a screenshot of the line stats in the modem and post those. I'm not familiar with the interface in the new home hubs so can't give you any pointers there sorry.
There is no such thing as the speed you should be getting, so many factors come into play.
Read @samf thread on VDSL then make a call yourself if it is a fault or just a change in noise floor etc.
https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=105744
Also you mentioned Upper Hutt? Is UFB in your area?
Michael Murphy | https://murfy.nz
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Stu1:The weird thing is that my speed issues and dropouts have started since they started digging up the entrance to Totara Park for fibre. Could this be a factor?
just switched to the home hub from the HG659 as the internet was cutting out and dropping all the time over the last two weeks. Had no issues for 7 years till recently. Only powered off the modem when the support team asked me to, found the xDSL stats interesting says max is 37 which seems low to what i used to be able to get but mabey thats all i can get now until fibre which is April next year. I havent had many drop outs since the homehub but this is only second day on new modem. Apologies if these are the wrong stats.
Current Rate 37605 kbps 11421 kbps Maximum Rate 37686 kbps 11480 kbps Signal-to-Noise Ratio 12.1 dB 5.7 dB Attenuation 17.3, 37.8,N/A dB 7.5, 33.5 dB Power 14.6 dBm 2.4 dBm
michaelmurfy:
Also you mentioned Upper Hutt? Is UFB in your area?
Just started digging 2 weeks ago, April 2019 but fingers crossed earlier i hope
Coil:
There is no such thing as the speed you should be getting, so many factors come into play.
Read @samf thread on VDSL then make a call yourself if it is a fault or just a change in noise floor etc.
https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=105744
Thank you will read over, there is some good info in there
Right, so since you started getting dropouts, the speed dropped?
that seems like a physical line issue.
Your SNR has pulled back from 6db to 12db, that would be about a 6-10mbit drop alone.
i would recommend going back to vodafone and asking them to investigate further.
If you have a landline (that's not voip) then i'd check the dialtone and see if it's got noise on it.
#include <std_disclaimer>
Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.
Linux: You should in theory be having zero drop outs even 1 drop out per day will lower the xDSL sync speed
John
I will see how it goes over the next week just set up the homehub yesterday, i was surprised at the download speed as it seemed low compared with speed tests have done before, but if that is all the speed i can get where i am just have to cross fingers for Fibre to be installed quicker than April next year. Hopefully with the new modem there wont be drops outs which were really bad last week with the internet cutting out most nights. Thanks for your help
hio77:
Right, so since you started getting dropouts, the speed dropped?
that seems like a physical line issue.
Your SNR has pulled back from 6db to 12db, that would be about a 6-10mbit drop alone.
i would recommend going back to vodafone and asking them to investigate further.
If you have a landline (that's not voip) then i'd check the dialtone and see if it's got noise on it.
Had days last week where we had no phone often the Internet would be working but the VOIP line was not working and then we were losing internet at night. I rang vodafone and they said it was a software issue with the HG659 so they updated the software, worked for a day still had issues so they sent me the new Homehub modem, which only set up yesterday the stats i posted are from the new modem
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