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Ultimate Geek
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Topic # 240555 13-Sep-2018 13:28
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I am on Vodafone VDSl in upper Hutt, I have a master splitter installed for VDSl. I used to get around 50 down and 15 up on ethernet now only getting speeds of 37 down and 10 up max. The chorus site says I should get up to 55. I know there are a lot of factors but I have used three isps in the house and always been able to get around 50 down. I have the new home hub from Vodafone but also only get around 35 on the old hg659. I have rung Vodafone who say that my speeds are normal yet they are way down on what I used to get. Is there anyway they can tell me what speeds I should be getting?

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'That VDSL Cat'
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  Reply # 2090013 13-Sep-2018 13:33
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How are you testing? Ethernet or wireless?

 

What linestats are showing on your modem itself?





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  Reply # 2090014 13-Sep-2018 13:34
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Are you testing these speeds using a speedtest site?

 

 

 

If so, forget that for now and see if you can take a screenshot of the line stats in the modem and post those. I'm not familiar with the interface in the new home hubs so can't give you any pointers there sorry.


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  Reply # 2090015 13-Sep-2018 13:34
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There is no such thing as the speed you should be getting, so many factors come into play.

 

Read @samf thread on VDSL then make a call yourself if it is a fault or just a change in noise floor etc.

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=105744

 

 





 


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  Reply # 2090020 13-Sep-2018 13:40
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  Reply # 2090022 13-Sep-2018 13:46
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No ISP would consider this a fault as the line is stable and not dropping

What do the modem xDSL stats say?

You don't do anything like power off the modem often?

John




Ex JohnR VodafoneNZ 17 years 4 days



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Ultimate Geek
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  Reply # 2090024 13-Sep-2018 13:50
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Thanks all , sorry not sure how to take screen shot of line speeds, on the phone with Vodafone they got me to use Ookla. The weird thing is that my speed issues and dropouts have started since they started digging up the entrance to Totara Park for fibre. Could this be a factor?

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  Reply # 2090029 13-Sep-2018 13:53
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Stu1:The weird thing is that my speed issues and dropouts have started since they started digging up the entrance to Totara Park for fibre. Could this be a factor?


You never mentioned drop outs in the first post and yes this will be impacting DLM

How often are the drops?

John




Ex JohnR VodafoneNZ 17 years 4 days



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Ultimate Geek
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  Reply # 2090074 13-Sep-2018 14:12
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just switched to the home hub from the HG659 as the internet was cutting out and dropping all the time over the last two weeks. Had no issues for 7 years till recently. Only powered off the modem when the support team asked me to, found the xDSL stats interesting says max is 37 which seems low to what i used to be able to get but mabey thats all i can get now until fibre which is April next year. I havent had many drop outs since the homehub but this is only second day on new modem. Apologies if these are the wrong stats.

 

Current Rate 37605 kbps 11421 kbps Maximum Rate 37686 kbps 11480 kbps Signal-to-Noise Ratio 12.1 dB 5.7 dB Attenuation 17.3, 37.8,N/A dB 7.5, 33.5 dB Power 14.6 dBm 2.4 dBm

 

 




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  Reply # 2090088 13-Sep-2018 14:22
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michaelmurfy:

 

Also you mentioned Upper Hutt? Is UFB in your area?

 

 

Just started digging 2 weeks ago, April 2019 but fingers crossed earlier i hope




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  Reply # 2090089 13-Sep-2018 14:23
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Coil:

 

There is no such thing as the speed you should be getting, so many factors come into play.

 

Read @samf thread on VDSL then make a call yourself if it is a fault or just a change in noise floor etc.

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=105744

 

 

 

 

Thank you will read over, there is some good info in there


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  Reply # 2090091 13-Sep-2018 14:24
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You should in theory be having zero drop outs even 1 drop out per day will lower the xDSL sync speed

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  Reply # 2090106 13-Sep-2018 14:36
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Right, so since you started getting dropouts, the speed dropped?

 

 

 

that seems like a physical line issue.

 

Your SNR has pulled back from 6db to 12db, that would be about a 6-10mbit drop alone.

 

i would recommend going back to vodafone and asking them to investigate further.

 

 

 

If you have a landline (that's not voip) then i'd check the dialtone and see if it's got noise on it.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Ultimate Geek
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  Reply # 2090108 13-Sep-2018 14:38
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Linux: You should in theory be having zero drop outs even 1 drop out per day will lower the xDSL sync speed

John

 

I will see how it goes over the next week just set up the homehub yesterday, i was surprised at the download speed as it seemed low compared  with speed tests have done before, but if that is  all  the speed i can get where i am just have to cross fingers for Fibre to be installed quicker than April next year. Hopefully with the new modem there wont be drops outs which were really bad last week with the internet cutting out most nights. Thanks for your help




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  Reply # 2090111 13-Sep-2018 14:42
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hio77:

 

Right, so since you started getting dropouts, the speed dropped?

 

 

 

that seems like a physical line issue.

 

Your SNR has pulled back from 6db to 12db, that would be about a 6-10mbit drop alone.

 

i would recommend going back to vodafone and asking them to investigate further.

 

 

 

If you have a landline (that's not voip) then i'd check the dialtone and see if it's got noise on it.

 

 

Had days last week where we had no phone often the Internet would be working but the VOIP line was not working and then we were losing internet at night. I rang vodafone and they said it was a software issue with the HG659 so they updated the software, worked for a day still had issues so they sent me the new Homehub modem, which only set up yesterday the stats i posted are from the new modem 


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  Reply # 2090149 13-Sep-2018 15:25
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Make sure the new Vodafone modem has the latest firmware on it

Check out the help section on the VodafoneNZ site this covers everything you need to know including update process

Please don't say it was just sent to me so it must do!

John




Ex JohnR VodafoneNZ 17 years 4 days

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