I had the frustrating issue of the Telecom hardware at my local exchange "having an issue" over the weekend which resulted in almost a days worth of outage. It's not XNet's fault but it was frustrating trying to get any information on the issue.
Telecom wouldn't talk to me (because I am a VFX user and don't have a landline with them), and XNet couldn't talk to me because no one was there (I called at ~6 pm on Sunday ).
The issue is resolved now - Telecom "fixed something"! XNet cant tell me what it was because Telecom don't give out that sort of information apparently!
So I came to the realisation that if my internet goes down, everything goes down - phone included. Which results in long cell phone calls (costing me money).
Is there a need for some form of 24x7 support from XNet?
How many of you sat there wishing you could call XNet because you knew there was a problem or information that only XNet could give you?
Can anyone (important) from XNet even comment?
Just to clarify, I've had nothing but great support from XNet when they were available, there's only been about three times over the past week that I've needed to contact them out out their working hours.
BTW: I've only been with XNet a week so I put all the issues I've been having down to teething problems and most likely wont resurface. The last one wasn't even XNet's problem!