1G Iphone Plan no longer offered (Edit: Online)

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LennonNZ

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#24109 15-Jul-2008 15:06

Just noticed that the 1G iPhone Data plan is no longer offered .....

http://www.vodafone.co.nz/iphone/8gb-black.jsp

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#148116 15-Jul-2008 15:08

Underneath the plan you'll see it says:

Need a larger mobile data allowance? Visit your nearest Vodafone retail store for more info.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

LennonNZ

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#148119 15-Jul-2008 15:13

PaulBrislen: Underneath the plan you'll see it says:

Need a larger mobile data allowance? Visit your nearest Vodafone retail store for more info.

Cheers

Paul

Thanks.. so you can't buy it online, but must physically go into a store to get it? So the 1G plan is only available on a store? and larger than 1G.

just to note: http://www.vodafone.co.nz/iphone/8gb-black.jsp the wording for larger plans is not noted..

Thanks
Craig

gehenna

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#148120 15-Jul-2008 15:15

PaulBrislen: Underneath the plan you'll see it says:

Need a larger mobile data allowance? Visit your nearest Vodafone retail store for more info.

Cheers

Paul

And what will the consumer be told when they visit the retail store?

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#148156 15-Jul-2008 16:11

gehenna:
PaulBrislen: Underneath the plan you'll see it says:

Need a larger mobile data allowance? Visit your nearest Vodafone retail store for more info.

Cheers

Paul

And what will the consumer be told when they visit the retail store?

I tried ringing a retail store to find out - in Wellington, Christchurch and Auckland!

Not a single one of them answered the phone at 1600 on a work day. Does anyone in that company know what customer service actually means?!

VFNZPaulBrislen

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#148157 15-Jul-2008 16:11

Geektastic:
gehenna:
PaulBrislen: Underneath the plan you'll see it says:

Need a larger mobile data allowance? Visit your nearest Vodafone retail store for more info.

Cheers

Paul

And what will the consumer be told when they visit the retail store?

I tried ringing a retail store to find out - in Wellington, Christchurch and Auckland!

Not a single one of them answered the phone at 1600 on a work day. Does anyone in that company know what customer service actually means?!

They're all busy selling iPhones.

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

gehenna

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#148161 15-Jul-2008 16:22

PaulBrislen:
Geektastic:
gehenna:
PaulBrislen: Underneath the plan you'll see it says:

Need a larger mobile data allowance? Visit your nearest Vodafone retail store for more info.

Cheers

Paul

And what will the consumer be told when they visit the retail store?

I tried ringing a retail store to find out - in Wellington, Christchurch and Auckland!

Not a single one of them answered the phone at 1600 on a work day. Does anyone in that company know what customer service actually means?!

They're all busy selling iPhones.

What a fantastic customer focussed company you work for. sigh.

Dell

Shop now for Dell laptops and other devices (affiliate link).

VFNZPaulBrislen

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#148163 15-Jul-2008 16:27

gehenna:
PaulBrislen:
Geektastic:
gehenna:
PaulBrislen: Underneath the plan you'll see it says:

Need a larger mobile data allowance? Visit your nearest Vodafone retail store for more info.

Cheers

Paul

And what will the consumer be told when they visit the retail store?

I tried ringing a retail store to find out - in Wellington, Christchurch and Auckland!

Not a single one of them answered the phone at 1600 on a work day. Does anyone in that company know what customer service actually means?!

They're all busy selling iPhones.

What a fantastic customer focussed company you work for. sigh.

Oh, sorry, missed the smily face off... should have read:

They're all busy selling iPhones

how's that?

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

VFNZPaulBrislen

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#148164 15-Jul-2008 16:29

PaulBrislen:
gehenna:
PaulBrislen:
Geektastic:
gehenna:
PaulBrislen: Underneath the plan you'll see it says:

Need a larger mobile data allowance? Visit your nearest Vodafone retail store for more info.

Cheers

Paul

And what will the consumer be told when they visit the retail store?

I tried ringing a retail store to find out - in Wellington, Christchurch and Auckland!

Not a single one of them answered the phone at 1600 on a work day. Does anyone in that company know what customer service actually means?!

They're all busy selling iPhones.

What a fantastic customer focussed company you work for. sigh.

Oh, sorry, missed the smily face off... should have read:

They're all busy selling iPhones

how's that?

Wait, wait... how's THIS?

They're all busy selling iPhones

Yeah, much better...

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

gehenna

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#148165 15-Jul-2008 16:30

If you say so

NadNailer

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#148174 15-Jul-2008 16:42

Actually they're not selling iPhones since they are all practically sold out.

And while we're on the subject of tardy Vodafone store customer service, the Lambton Quay retail outlet could do with some training in basic decency and politeness. On the two occasions that I entered that store asking for an iPhone, I was met with first a smarmy laugh, followed by a "hahah, you're too late. All gone.". Upon which I asked "when might you be getting some more in?", I got an equally smarmy "dunno". I ask "well, does someone know?" -> "Nope". "can you call and find out?" -> "nah". I ask "will there be an announcement as to when they are available?" -> "dunno".

I felt like it was a game of 20 questions, when a simple "I'm sorry, we have completely sold out and we haven't been told when we are expecting some more. I'll take your contact details, and if I can find out I'll give you a call" would have sufficed.

It all felt like some snotty salesperson at the store decided he was too cool for us poor customers.

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#148175 15-Jul-2008 16:43

NadNailer: Actually they're not selling iPhones since they are all practically sold out.

And while we're on the subject of tardy Vodafone store customer service, the Lambton Quay retail outlet could do with some training in basic decency and politeness. On the two occasions that I entered that store asking for an iPhone, I was met with first a smarmy laugh, followed by a "hahah, you're too late. All gone.". Upon which I asked "when might you be getting some more in?", I got an equally smarmy "dunno". I ask "well, does someone know?" -> "Nope". "can you call and find out?" -> "nah". I ask "will there be an announcement as to when they are available?" -> "dunno".

I felt like it was a game of 20 questions, when a simple "I'm sorry, we have completely sold out and we haven't been told when we are expecting some more. I'll take your contact details, and if I can find out I'll give you a call" would have sufficed.

It all felt like some snotty salesperson at the store decided he was too cool for us poor customers.

Yeah, that's pretty unpleasant. I'll escalate that. My apologies. I hate snarky sales folk.

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

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Geektastic

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#148210 15-Jul-2008 18:04

PaulBrislen:
PaulBrislen:
gehenna:
PaulBrislen:
Geektastic:
gehenna:
PaulBrislen: Underneath the plan you'll see it says:

Need a larger mobile data allowance? Visit your nearest Vodafone retail store for more info.

Cheers

Paul

And what will the consumer be told when they visit the retail store?

I tried ringing a retail store to find out - in Wellington, Christchurch and Auckland!

Not a single one of them answered the phone at 1600 on a work day. Does anyone in that company know what customer service actually means?!

They're all busy selling iPhones.

What a fantastic customer focussed company you work for. sigh.

Oh, sorry, missed the smily face off... should have read:

They're all busy selling iPhones

how's that?

Wait, wait... how's THIS?

They're all busy selling iPhones

Yeah, much better...

That's super.

As someone said - actually, they are not.

I still don't know what will happen if I want more data - and following NadNailer's sorry (but unsurprising) tale of the "shopping experience" at Vodafone, I am not entirely sure I will ever find out.

I have noticed a trend in NZ to fill shops with 18 yo staff who know nothing about what they are selling and spend the whole time mucking about like schoolkids waiting for an adult to appear instead of doing what they are being paid for. No idea why that should be the case, but there we are.