Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Regarding about Xnet Fusion and VFX phone!Please help!

thinhvy

136 posts

Master Geek

#24137 16-Jul-2008 00:16

I am about to sign up to the Xnet Fusion and VFX phone,I currently have the phone line with Telecome and using Xnet ADSL.I have read the following "Need to Know"

"Current Xnet Broadband Customer with Number Porting:Current Xnet customers can churn to Fusion without charge or contract as long as they are a Telecom Line holder. Note: there can be an outage of up to 6 hours. Before the order is placed, the existing phone number to be ported will be moved to a 'Custom Link' service (check with your current supplier for charges). A number port fee of $19.69 is applicable per number ported"

And I wonder if I want to keep my existing phone number (of Telecom phoneline) to transfer to the VFX phone,a part from paying for the fee of $19.69.Do I have to pay any fee to Telecom?Anyone have swiched before please help.Thank you very much

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#148386 16-Jul-2008 06:15

No you do not have to pay Telecom anything, they charge us $19.69 to port the number so this is the cost we charge, apart from that as long as you have a router and one of the certified devices then there is no other setup charges.

Calling the sales team will give you more of an idea, they are on 0800123456.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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thinhvy

136 posts

Master Geek

#148390 16-Jul-2008 07:18

I just bought the

Linksys SPA3102 on Nicegear.

is it the good one and capable to the Voip on Xnet?is there any issue on this device so far?Thank you very much for the reply

maverick

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#148391 16-Jul-2008 07:25

No, this should be fine, it has a PSTN FSO port which can be tricky to setup for the PSTN side as we leave this to you

, but from he SIP side all should be good.

Just for your reference
0# will allow you dial out using the pstn instead of the VFX line if required.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

thinhvy

136 posts

Master Geek

#148393 16-Jul-2008 07:34

Could you please explain more about the PSTN side set up?and what does it do?as I am very new to the fresh voip.Thanks again

nate

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#148405 16-Jul-2008 08:37

thinhvy: Could you please explain more about the PSTN side set up?and what does it do?as I am very new to the fresh voip.Thanks again

You can plug a normal phone line into this box, and maverick's mentioned if you want to make calls out over that phone line rather than over VFX dial 0# to do this.

cisconz

cisconz
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#148406 16-Jul-2008 08:37

thinhvy: Could you please explain more about the PSTN side set up?and what does it do?as I am very new to the fresh voip.Thanks again

You need to create a dial plan unless you want to dial 0# to access the standard PSTN line.

For example, to use VFX for all calls and prefix with 1 to dial via PSTN ---> (1xx.<:@gw0)|xx.) Should be the dial plan.

For a more advanced dial plan let us know and we will try to help.

Hmmmm

thinhvy

136 posts

Master Geek

#148598 16-Jul-2008 19:06

Have called xnet to sign up to the Fusion today and need to wait from six to ten working days for the set up process.I would like to know if I want to get a new phone number from Xnet VFX, do I allow to choose the last 4digits number such as 09XXX1111

0r any similar format?

My current fone with the last 4digits is 9299 but I really want to get a good number such as 9999 if possible

grant_k

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#148603 16-Jul-2008 19:11

thinhvy: ...I would like to know if I want to get a new phone number from Xnet VFX, do I allow to choose the last 4digits number such as 09XXX1111 0r any similar format?My current fone with the last 4digits is 9299 but I really want to get a good number such as 9999 if possible

Usually you just get the next available number for your region and don't have any choice. Maybe Maverick can do something to help?

nate

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#148606 16-Jul-2008 19:22

thinhvy: Have called xnet to sign up to the Fusion today and need to wait from six to ten working days for the set up process.I would like to know if I want to get a new phone number from Xnet VFX, do I allow to choose the last 4digits number such as 09XXX1111 0r any similar format?My current fone with the last 4digits is 9299 but I really want to get a good number such as 9999 if possible

I don't think you're able to pick a number, I think you just get the next number that's available. Try calling the WxC sales team to see if you can request a specific number.

EDIT: grant_k bet me to it

thinhvy

136 posts

Master Geek

#149013 17-Jul-2008 21:21

I have set up a voicemail on the VFX phone but when I tested to hear it,my voicemail's sound greeting is quite small.Could Xnet control the volume to get it louder?Thanks

thinhvy

136 posts

Master Geek

#149015 17-Jul-2008 21:32

When I dial to the *62 Voice Portal Access to hear my voicemail .It asked me for the passcode

???what passcode should I enter?Thanks you.

maverick

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#149056 18-Jul-2008 05:50

thinhvy: When I dial to the *62 Voice Portal Access to hear my voicemail .It asked me for the passcode???what passcode should I enter?Thanks you.

You would have recieved an email with your details, it has the user details there including your phone number , web portal logon and voicemail passwords , and you would have had to use this when you set up your Voicemail in the first instance.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

thinhvy

136 posts

Master Geek

#149088 18-Jul-2008 09:34

maverick:

You would have recieved an email with your details, it has the user details there including your phone number , web portal logon and voicemail passwords , and you would have had to use this when you set up your Voicemail in the first instance.

Well,that's interesting as I don't receive any email from Xnet since I signed up to Fusion.I had to call Xnet help desk and ask for the password to log in to Web portal.and I can set up to access to the voice mail now.

maverick

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#149107 18-Jul-2008 10:19

PM your VFX number and the email address you would like it at and I will get it resent.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

thinhvy

136 posts

Master Geek

#149115 18-Jul-2008 11:02

maverick: PM your VFX number and the email address you would like it at and I will get it resent.

Thank you very much,somehow I just received it.I still waiting for my telecome phone number to be ported to VFX.but the temporary phone number which xnet give me.I think the caller ID display has some problems.

*theVFX phone number is 950xxxx and when someone call me the display is alway appeared 950xxxx instead of display the number calling from.

For example: I use my mobile 0211xxxxxx to call to my VFX 950xxxx.I see my homephone's caller display is still 950xxxx.It should display as 0211xxxxxx.Could you please have a look.Thank you very much

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