I suspect I know the answer already, but is everyone's customer service experience with Vodafone absolutely terrible?   Every interaction I've had with them has been what I would describe as ranging between politely incompetent to politely disinterested.  Both times I attempted to add my families phone numbers added to my account it took an additional phone call to get it done, it took two attempts to migrate my wife's number over from Spark (and I didn't get any feedback on a failed attempt, it just didn't happen). And don't get me started on the Vodafone Prepay auto-topup which never once worked.

The latest was when I made the mistake of pre-ordering a new phone from them, and choosing to pay over 24 months.  I pre-ordered a week before the release date, and the order wasn't even sent to the credit review team until the day of release. They were fairly prompt in requesting evidence of income, reviewing it, and responding to say it was approved, but on calling today to query I was told by the store staff that they were "waiting for evidence of income" and they'd need to email the credit team.  I'm glad I'm not in dire need of a new phone!  I would have expected this whole process to be all done and dusted well ahead of time for the phone to have shipped last week.

Anyway - it's more of a rant than a question.  I'm just gobsmacked that 8/10 interactions with then have been completely bloody useless (the 2 positive ones were the staff that actually managed to action adding my families phone numbers to my account as sharers). It's clearly process issues, not individual staff, so how can a company get this so wrong?