Slow upload speed on Fibre X

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BigMal

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# 242549 3-Nov-2018 08:11

Is anyone else experiencing slow upload speeds on Fibre-X? I'm on the max plan and usually get 300-400Mbps down and 100Mbps up however the upload speeds are now down around the 1Mbps range. Download speeds are still good. I've been on Fibre-X since launch and I've only notice the poor upload speed in the last week.

I tested over ethernet to local vodafone server and restarted all devices.

Keen to hear if this is impacting anyone else.

MikeHales

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Vodafone NZ

# 2118851 3-Nov-2018 08:44

Where geographically are you?

Channel Manager, Help & Support @ Vodafone NZ

BigMal

898 posts

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# 2118852 3-Nov-2018 08:47

Miramar Wellington

michaelmurfy

Mr Snotty
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# 2118854 3-Nov-2018 09:05

What router are you using?

BigMal

898 posts

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# 2118855 3-Nov-2018 09:13

Asus RT-AC68U running merlin

michaelmurfy

Mr Snotty
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# 2118862 3-Nov-2018 09:23

Enable CTF in the router options. This router isn’t really suited well for Gigabit.

BigMal

898 posts

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# 2118872 3-Nov-2018 09:34

Thanks, it's already enabled. The router has been rock solid with good speeds for a long time.

BigMal

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# 2119001 3-Nov-2018 13:58

I managed to resolve this by unplugging the vodafone supplied cable modem and leaving it unplugged for 5 mins. Speeds are back to normal now.

Interestingly reboots didn't work but a 5 min power down did. I'm not sure why that is?

antoniosk

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# 2119091 3-Nov-2018 15:34

BigMal:

I managed to resolve this by unplugging the vodafone supplied cable modem and leaving it unplugged for 5 mins. Speeds are back to normal now.

Interestingly reboots didn't work but a 5 min power down did. I'm not sure why that is?

Is your cable modem in a closed place where it gets no ventilation or clogged with dust? perhaps the chips got too hot?

________

Antonios K

freemark

102 posts

Master Geek

# 2121383 7-Nov-2018 10:50

BigMal:

Miramar Wellington

I'm also having major speed issues in Miramar - to the extent that Netflix is fuzzy and slow.

I have the new Vodafone supplied Router ( with LAN Cable to my TV) and Unlimited FibreX Max package.

Speeds had been very fast until last week sometime, now speeds around 180/1 - from 500/100 2 months ago.

Will unplug everything for a while and see what happens.

ganktrain

14 posts

Geek

# 2123037 9-Nov-2018 22:06

We've been having speed issues with FibreX max (also based in Miramar). Speedtests are decent (400Mbps~), but real world usage really suffers (downloads can't get above 9MB/s per device, oddly). I also have an Edgerouter X and was using it instead of the UltraHub, but that produced weird buffer bloat-like issues (seriously high latency unless the WAN connection was saturated). When using the Edgerouter, download speeds were what I expected (i.e. 60MB/s+) at most times though.

As latency trumps speed, I have begrudgingly switched back to the UltraHub. I am glad that I'm not the only one with issues out here though.