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Topic # 242640 7-Nov-2018 09:20
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I'm on a Vodafone My Flex Prepay plan which gives me 1GB every 28 days. I very rarely use up all of my data, I usually get some carried over so that over time the amount of data I have grows.

 

A few days ago I received a text from Vodafone saying that my data was running low. I fired up the Vodafone app and it said I still had over 0.5GB left so I didn't worry.

 

This morning I received another text from Vodafone saying I had used up all of my data. Again I fired up the Vodafone app and it says I've got 0.5GB left (this is the large round graphic that shows up on the main screen of the app). If I go into the "Plan and Add-Ons" menu option in the app it says I've got 0GB left.

 

Which figure do I believe?

 

I vaguely remember previosuly being able to see how much carry-over data I had, but I can't see this anywhere in the app now. I'm thinking that maybe I've used up the 1GB of plan data that I was given for this month and that I've still got 0.5GB of carry-over data left (that would explain why the app shows two different amounts left) but why did Vodafone text me to say I've run out of data if I've still got carry-over data?

 

All very confusing...


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  Reply # 2121300 7-Nov-2018 09:30
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Clear App data and try again 

 

John





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  Reply # 2121302 7-Nov-2018 09:31
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Surepay is what triggers the SMS to advise of no data left so I would go by this

 

John





Ex JohnR VodafoneNZ 17 years 4 days

 
 
 
 


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  Reply # 2121380 7-Nov-2018 10:48
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The graphical meter that shows your remaining data doesn't work properly. It gets 'stuck' at a point in time, and consequently overstates your available data until the end of your billing cycle. 

 

If you select the icon in the top right of the screen then you should be able to then select 'view all usage'. This appears to give accurate figures.




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  Reply # 2121401 7-Nov-2018 11:11
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Linux:

 

Clear App data and try again 

 

John

 

 

Thanks. Just tried that but still shows the same info.




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  Reply # 2121402 7-Nov-2018 11:11
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alasta:

 

The graphical meter that shows your remaining data doesn't work properly. It gets 'stuck' at a point in time, and consequently overstates your available data until the end of your billing cycle. 

 

If you select the icon in the top right of the screen then you should be able to then select 'view all usage'. This appears to give accurate figures.

 

 

That certainly would explain what I'm seeing.

 

Thanks for the info.


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  Reply # 2121405 7-Nov-2018 11:19
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alasta:

 

The graphical meter that shows your remaining data doesn't work properly. It gets 'stuck' at a point in time, and consequently overstates your available data until the end of your billing cycle. 

 

If you select the icon in the top right of the screen then you should be able to then select 'view all usage'. This appears to give accurate figures.

 

 

Sounds like the app isn't really fit for purpose then...





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  Reply # 2121421 7-Nov-2018 11:35
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Hmm, here's another wrinkle. If I go to "Plan & Add-Ons" in the app and scroll down to the Add-Ons section, it says "NZMBs 511MB data left, ends in 147 days on 03 Apr 2019".

 

Previously I used to be on a plan that cost $19 every month and I was automatically migrated to this new My Flex Prepay plan several months ago. I had a bunch of carry-over data back when the migration happened and was told that I'd still get to keep the carry-over data but it wouldn't show up as carry-over data but rather I'd be given a data pack for the amount of carry-over data that I had. See this Geekzone discussion for more info.

 

So now I'm wondering if this 511MB NZMBs data that I've got is what's left of my old carry-over data, and if so then I've still actually got half a GB left of data and therefore aren't running out at all?


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  Reply # 2121431 7-Nov-2018 11:58
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Handsomedan:

 

alasta:

 

The graphical meter that shows your remaining data doesn't work properly. It gets 'stuck' at a point in time, and consequently overstates your available data until the end of your billing cycle. 

 

If you select the icon in the top right of the screen then you should be able to then select 'view all usage'. This appears to give accurate figures.

 

 

Sounds like the app isn't really fit for purpose then...

 

 

Agreed. Some time ago, before the new app was launched, a staff member on the Vodafone forums offered to help me with this problem but he ran a mile as soon as I provided details of the symptoms. Given that the problem has persisted across both the old and new apps I can only assume that there is a complicated problem deep in the back end that they have put in the too hard basket.


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