Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

148 posts

Master Geek

# 242903 19-Nov-2018 15:15
Send private message

Just had a client ring that their Outlook->Office 365 connection has been up and down all afternoon.


Jumped on and figured I'd get him onto Webmail first - Couldn't resolve - NX Domain.


Changed his DNS to and he's all go.


Rang Vodafone as the status page said no known problems and he said he'd escalate it to the team and get it looked at.


I've got to say this is far from unique that I seem to ring up Vodafone and be the first to know they have an issue. Had a problem a few weeks ago with issues with Chorus Fibre in Greymouth that after hours I found was a known reported issue with Chorus that they were notifying their RSP's of but Vodafone's support team weren't aware of it.


The client is a small office on a bulk standard HG659 using the Vodafone default config. They rebooted the router to make sure its not a DNS proxy issue in the router.

So now I've got to bill a client 20 minutes of my time for contacting Vodafone and setting up a work around when they seem to be oblivious to the issue.

Create new topic
3880 posts

Uber Geek

Lifetime subscriber

  # 2129762 19-Nov-2018 19:06
Send private message

Resolve fine on both my personal and corporate Vodafone connections as of the time of this post.

Information wants to be free. The Net interprets censorship as damage and routes around it.

28274 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  # 2129790 19-Nov-2018 19:50
Send private message

What did a nslookup show? That's one of the first things to check for a suspected DNS issue.


Vodafone's DNS is distributed but even so a DNS outage would affect a large number of users and would have more a single person noticing it.




148 posts

Master Geek

  # 2130159 20-Nov-2018 12:06
Send private message



What did a nslookup show? That's one of the first things to check for a suspected DNS issue.


Vodafone's DNS is distributed but even so a DNS outage would affect a large number of users and would have more a single person noticing it.







I didn't really check - It was more than one "person" - It was four people but all in the same office with the same internet connection. It may well have been an issue with the router although it had been rebooted and it was reporting the correct Vodafone DNS. Also the tech I spoke to did comment "Oh well we did have some issues before with but thats fixed now" so that automatically just confirmed suspicious.


I have a lot of clients on 365 and this was the only client reporting issues - The main clients who also have Vodafone Fibre I could think of all have their own inhouse exchange servers so aren't using 365. I did try a ping from one of those clients and it did report back but it was using a local DNS with forwarders and the forwarders were different Vodafone DNS servers.

5411 posts

Uber Geek

Lifetime subscriber

  # 2130172 20-Nov-2018 12:13
Send private message

No issue here at work



Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27

New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18

Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36

MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28

Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29

Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24

Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59

Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07

Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02

Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41

Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.