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213 posts

Master Geek


Topic # 24292 20-Jul-2008 16:04
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Hi guys, my Xnet VFX line is not as bright and clean as I`d like it to be, so I`m wondering if the 10m phone extension cable from the ATA to my phone may be the culprit. Would it be better to take the ATA close to my phone and use a 10m ethernet cable instead to connect the ATA to my router?

Cheers.




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  Reply # 149659 20-Jul-2008 16:35
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10m should be fine. I have runs much longer than this going from the ATA, through several jack points, into multiple phones. It is likely to be something else:
-a bad connection in the cable or adapters
-a faulty or not good quality phone
-a cordless phone running on 2.4GHz (i.e. interferes with wireless network)
-an issue with your DSL connection

Try:
-test with a different cord
-test with a different phone
-ask WxC to change VFX voice codec to G711u (NB: uses more bandwidth and not ideal for FS/128 DSL or if your connection is throttled)
-check calls for packet loss (indicates possible DSL issue)




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213 posts

Master Geek


  Reply # 149665 20-Jul-2008 16:54
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How do I check for packet loss?




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  Reply # 149669 20-Jul-2008 17:03
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attilathegorilla: How do I check for packet loss?

WxC can look through some call stats, but you can also see this during a call: open up the ATA web page, click into the voice tab. This will show the voice status. Make a phone call, refresh page during phone call, you will find packet loss stats here.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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