To anyone from Vodafone …
This morning -
I tried to top up a pre-pay mobile using a Voucher …. instructions say to TXT the 12 digit PIN to 887. Didn't work, TXT just 'hung' with clock icon showing, viz. not sent.
I then went to top up on line page where one enters telephone number, Voucher PIN, and a Captcha code … Captcha kept returning "incorrect code" even after trying several refreshes.
I then signed in to the phone account (email address and password), and selected top up from drop down menu … this time the Voucher PIN was accepted and the amount of credit showed correctly, HOWEVER the cited confirmation TXT was/has not been received.
What is going on?
Tks.