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Topic # 24376 22-Jul-2008 14:33
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Just had a quick look at the data plans at vodafone, and see that they have updated there mobiles data plans.

I am currently on the Broadband starter 200mb with no terms which means i pay 39.95 a month, however I just notice that if i go over my amount now I get charged at $0.50 per MB and that I no longer get double my data amount for an extra $10.

When I signed up for it in march by the NZ data helpdesk guys this is one thing i asked about and they said yes I did get it as it was a data account, I even checked online and it was there as well.

No notice from vodafone or anything just an update to there page.

I really don't want to sign up for 24 months as I have no idea what I will be doing in 24 months time. I already pay $10 more than "on term" people but now I have to pay per meg as well. :(

Really not happy now.

https://www.vodafone.co.nz/mobile-data/3g-broadband-plans.jsp

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Reply # 150299 22-Jul-2008 14:41
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I feel your pain. The overuse insurance is something that I find really useful and I don't particularly want to re-sign when my existing 24 month contract runs out in October.

It's interesting that they say "All our 24 month term plans come with bundle insurance" but the table of plans implies that overuse insurance is not available on the 3Gb plan. Some conflicting information there, it seems.

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  Reply # 150303 22-Jul-2008 14:44

alasta: It's interesting that they say "All our 24 month term plans come with bundle insurance" but the table of plans implies that overuse insurance is not available on the 3Gb plan. Some conflicting information there, it seems.


True, but only on the Mobile tab.. on the Computer tab it still says you get the insurance..?

Will be interesting to see how this pans out, especially if they have not notified customers as I have also been advised when purchasing the plan (with no term) that data insurance would be available..



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Reply # 150321 22-Jul-2008 15:06
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That was the same for me, when i checked up (both ringing and online) that the $10 double was also for no term I was told yes it was, now they remove it, don't tell the customers. 

I really don't want to sign up for a 1 gig plan as that is why to much data that I need, I like the 200 meg one as I don't normally use 200megs but if one month i use 250 or 300meg I don't want to pay an extra $25 or $30 dollars on top of the 39.95 I am already paying.

It would be nice if there was a 400 or 500 meg plan for 40 - 45 dollars but i don't see that happening.

I also really don't like the idea of signing up for a 24 month term as I don't know if i will still be with vodafone in 24 months.

I don't see myself on the causal plan, as some days I might not use any data and then some days I may use 20 megs. 

The main point I just want to get over to Paul and Vodafone 

1) When I signed up for the dataplan I was told both online and via the data helpdesk guys in NZ that "yes you get the double your data for $10 insurance" and now it seems I may have lost this.

2) No info sent to non term data clients, it was just lucky I went to the website.



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  Reply # 150339 22-Jul-2008 15:36
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mrtoken:

The main point I just want to get over to Paul and Vodafone 

1) When I signed up for the dataplan I was told both online and via the data helpdesk guys in NZ that "yes you get the double your data for $10 insurance" and now it seems I may have lost this.

2) No info sent to non term data clients, it was just lucky I went to the website.




Do you know for sure that the insurance no longer applies to you? Perhaps this just applies to new customers signing up for a no-terms data plan? I'm also on a no-term, 200MB data plan so will be annoyed if this is the case, but i don't want to jump to conclusions until i hear from Vodafone.



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  Reply # 150344 22-Jul-2008 15:42
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Well I have sent off an email to paul asking him to comment on it, he sent one back saying he would soonish.

It seems to me that vodafone is just trying to lock their "no term" customers into a term so they have to pay money to jump ship or it will be just to much trouble to try and jump ship later on i.e. when nz comms or telecom are up and running.

They really need to explain what is going on and how it affects people on there data plans.

Not just update there website and not explain how it affect people already on these plans and hope their customers don't notice until the first big bill.



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  Reply # 150429 22-Jul-2008 18:27

Hi all,

I've checked with the team and they say that's not the case at all - it looks like some kind of formatting error on the website.

To reiterate: $10 bundle insurance is available on no term data plans for both phone and computer.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




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  Reply # 150439 22-Jul-2008 18:54
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Cheers for that Paul,

you may also want to get this changed at the bottom of the page just under the "formatting error"

*****

Double your data

All our 24 month term plans come with bundle insurance. If you go over your included data allowance, we’ll automatically double your data for just $10 more. You don’t need to do a thing, we’ll double you data automatically if you need it.

If you hit your limit again, extra data costs 50c per MB

******

to something like this.

Double your data

All our mobile boardband plans (excluding Casual data) come with bundle insurance. If you go over your included data allowance, we’ll automatically double your data for just $10 more. You don’t need to do a thing, we’ll double you data automatically if you need it.

If you hit your limit again, extra data costs 50c per MB



Cheers

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  Reply # 150459 22-Jul-2008 20:04
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I was actually told 4-5 months ago when I was signing up for the data plan that I would only get the $10 deal if I took a term, yet once I got it working, it was clearly not the case.




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  Reply # 150508 22-Jul-2008 22:55
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richms: I was actually told 4-5 months ago when I was signing up for the data plan that I would only get the $10 deal if I took a term, yet once I got it working, it was clearly not the case.

 

The Egyptians you speak to on the phone know very little. They are just following a flow chart. I was told some very incorrect information by them once, they are also quite rude.


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  Reply # 150509 22-Jul-2008 23:00
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Oops, should have said that this was in a vodafone store, and it was an actual store not a DS or digital mobile too.




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Reply # 150651 23-Jul-2008 14:32
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The whole Vodafone website is riddled with errors, could be mistaken for thinking that school kids update the website during computer class.

Check http://www.vodafone.co.nz/shop/connections/mobile-data.jsp

Mentions that the Everyday mobile broadband plan comes with 3gb data, I thought only the broadband pro came with 3gb data.

"For just $69.95 per month on a 24 month term the Broadband Everyday plan lets you connect your computer to the internet at DSL speeds wherever there is Vodafone 3G Broadband coverage, and includes 3GB data"


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  Reply # 150740 23-Jul-2008 20:09
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robbypreb:

richms: I was actually told 4-5 months ago when I was signing up for the data plan that I would only get the $10 deal if I took a term, yet once I got it working, it was clearly not the case.


The Egyptians you speak to on the phone know very little. They are just following a flow chart. I was told some very incorrect information by them once, they are also quite rude.




off topic :

With such a hasty generalization, how much credit you're trying to get by calling "Egyptians" rude?

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  Reply # 151841 27-Jul-2008 16:38
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SleeplessInCairo:
robbypreb:

richms: I was actually told 4-5 months ago when I was signing up for the data plan that I would only get the $10 deal if I took a term, yet once I got it working, it was clearly not the case.


The Egyptians you speak to on the phone know very little. They are just following a flow chart. I was told some very incorrect information by them once, they are also quite rude.




off topic :

With such a hasty generalization, how much credit you're trying to get by calling "Egyptians" rude?


That is where I believe they are based, Egypt. It they were based in China, I would have referred to them as chinese...

As per the thread I was referring to Vodafones helpdesk based in Egypt, rather than Egypt in general.

Every time I have phoned vodafone supprt over the last year, I have found this to be the case. I don't know what it is, but they don't seem to have any sense of humour, and they speak down to you, and speak over the top of you when you are trying to explain. I have to kepp telling them, sorry but I am speaking at the moment. Maybe this is becuase they get a lot of dissatisfied people phoning?


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Reply # 152043 28-Jul-2008 13:02
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Vodafone mobile customer service is being handled by both NZ and EG CSRs. Trying to assume the nationality based on accent doesn't work all the time as  - considering the examples I have seen around here and on the phone- some of us will sound Americans, German, British, Canadians and even Indians to many Kiwis.

As for the humour part, somehow I find you calling us 'monkeys' and then accusing us of  '  speaking down to you' ...FUNNY!!


Looks like my monkey sense of humour is improving, eh?



Cheers


- Apology for flooding with non necessary info. This is my last post about this issue anyway.


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