Being charged $0.00 over a year after leaving Vodafone

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Being charged $0.00 over a year after leaving Vodafone

MikeB4

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#243900 8-Jan-2019 09:45

Yesterday I recieved an email from Vodafone with an attached invoice for $0.00. I left Vodafone well over a year ago and then suddenly they send me a bill for nothing. But wait there is more, if I don't pay said $0.00 by the 17 January 2019 I will be charged a late payment fee of $18.40 and no doubt my credit score will be affected.

Why do Telcos and in particular Vodafone have so much issue with billing is it really that hard?

@JasonParis

@MikeHales

I have no desire to wait an eternity on the phone trying to get this sorted could either of you get this looked at I will PM my OLD account details when one of you replies.

Thanks in advance

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#2156177 8-Jan-2019 09:46

Drop me a message,sorry about that.
m

MikeB4

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#2156189 8-Jan-2019 10:00

PM sent, Thanks Mike

xpd

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#2156191 8-Jan-2019 10:03

I kept getting one for quite a while years ago, stating that if I didn't pay my -0.20c balance, Id be pinged as well :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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mrdrifter

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#2156201 8-Jan-2019 10:23

I have a similar issue although its now being on-going for 7 years or so. When I moved on to a company plan my personal account was 0.03 in credit. I was getting a monthly email to advise me of this, until ~2-3 years ago, suddenly my 0.03 credit became -0.01. I'm not sure how my balance got reduced or why. I tried calling Vodafone a couple of times to sort it out and get my 3 cents back, but no one could figure it out.

dryburn

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#2156202 8-Jan-2019 10:26

I am still getting a bill for vodafone even though the account is canceled

dfnt

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#2156206 8-Jan-2019 10:31

I was in the same boat, it took 4-5 phone calls to finally get it sorted

Are they still charging inactive accounts that are in credit a "inactive account fee" still?

michaelmurfy

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#2156220 8-Jan-2019 10:59

My old Vodafone account started showing up on my credit score as not paid. I closed this account in October last year and there is $0 owing on it. There are some broken processes here regarding closed accounts.

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Coil

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#2156246 8-Jan-2019 11:17

michaelmurfy:

My old Vodafone account started showing up on my credit score as not paid. I closed this account in October last year and there is $0 owing on it. There are some broken processes here regarding closed accounts.

Where does one see such credit score?

Cheers

coffeebaron

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#2156247 8-Jan-2019 11:17

Send them a cheque for $0.00 :)

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MikeB4

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#2156249 8-Jan-2019 11:20

coffeebaron:

Send them a cheque for $0.00 :)

whats this "cheque" thing you speak of?

michaelmurfy

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#2156257 8-Jan-2019 11:35

Coil:

Where does one see such credit score?

Cheers

Credit Simple will show Vodafone.

irpegg

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#2156269 8-Jan-2019 11:53

I got this too right on xmas eve, haven't been with them for 2 years. I emailed them back but no reply.

Sigh

Coil

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#2156367 8-Jan-2019 12:46

michaelmurfy:

Coil:

Where does one see such credit score?

Cheers

Credit Simple will show Vodafone.

Interesting, Had a look and yeah I can see my Vodafone transactions and the month I was late on etc.
Not a single bad thing there, not sure why its telling me about my star sign and males and then my post code but it did confirm that most people in devonport have a better credit score than me..

Behodar

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#2156374 8-Jan-2019 13:04

Something turned up in my letterbox in a Vodafone envelope late last year, addressed to someone that moved out about 10 years ago. I wonder whether it was a random $0 bill too!

MadEngineer

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#2156879 9-Jan-2019 10:49

MikeB4:
coffeebaron:

Send them a cheque for $0.00 :)

whats this "cheque" thing you speak of?

the more you know: you can make up your own cheque without the need of a cheque book.

Bonus points if you write it out on a piece of 4x2.

You're not on Atlantis anymore, Duncan Idaho.

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