Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Foo



507 posts

Ultimate Geek
+1 received by user: 14


Topic # 24456 24-Jul-2008 15:10
Send private message

I wondered if anyone else had noticed data charges for visiting any of the (temporarily) free sites linked to from the Vodafone live website?

I visited a couple today on my phone and noticed my prepay balance dropped by 10 cents (which I assume was the minimum charge for 10k of data). I disconnected and reconnected and visited the site again and each time my prepay balance dropped by a further 10 cents.
 

Anyone else noticed this or am I going crazy?


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
131 posts

Master Geek


  Reply # 151126 24-Jul-2008 22:51
Send private message

Foo: I wondered if anyone else had noticed data charges for visiting any of the (temporarily) free sites linked to from the Vodafone live website?

I visited a couple today on my phone and noticed my prepay balance dropped by 10 cents (which I assume was the minimum charge for 10k of data). I disconnected and reconnected and visited the site again and each time my prepay balance dropped by a further 10 cents.
 

Anyone else noticed this or am I going crazy?

 

I think they charge for everything now. They are charging like a wounded bull for everything these days. 


17 posts

Geek


  Reply # 151231 25-Jul-2008 11:04
Send private message

Websites such as facebook and trademe should be free so long as you're accessing them through vodafone live, ie going directly to www.trademe.co.nz will incur charges.

If this is what you're already doing then I suggest you call customer service and have a job logged to have them investigate with either their billing or tech team.

 
 
 
 


656 posts

Ultimate Geek

Trusted

  Reply # 151235 25-Jul-2008 11:18
Send private message

I must have misread yesterday but it looked like it was referring to Youtube, Facebook, Trademe and others all free over Vodafone, but did not see Vodafone Live branded anywhere.  On same page it also referred to new casual $1 a day.

Just went to check and VF site is down... at 11am!!


OK, so we got busy . . .

Due to high level activity we can't serve your request.

Please check back in 15 minutes.


656 posts

Ultimate Geek

Trusted

  Reply # 151237 25-Jul-2008 11:22
Send private message

ok, back up now... and yes Vodafone Live, but not on front page.

https://www.vodafone.co.nz/mobile-data/mobile-web.jsp

on tab How to get it.. 

To access these sites you simply hit the Vodafone live! button on your mobile and go to the Hotlinks section. There you’ll find links to the available sites.

Then from 28th July just hit the Vodafone live! button, and you’re away.


36 posts

Geek
+1 received by user: 2


  Reply # 151253 25-Jul-2008 12:08
Send private message

I've always wondered this too, I had a fair bit of credit but I am sure it went down after I browsed using the hotlinks. Meh its only a few cents here n then so didnt really figure the need to try get it back..

But a side note, if I had any power of vodafone, I would make sure to test my self-service portals work before I introduce anything that can make customers lives hell. In about a week from now, we'll be payin $1 per call to sort out their mistakes that we've noticed but they haven't. You'd think they'd at least get the billing part figured?

Will the CSR's have the ability to refund the cost of the call if its a problem from Vodafones end?

1163 posts

Uber Geek


  Reply # 151256 25-Jul-2008 12:19

dpresha9: I've always wondered this too, I had a fair bit of credit but I am sure it went down after I browsed using the hotlinks. Meh its only a few cents here n then so didnt really figure the need to try get it back..

But a side note, if I had any power of vodafone, I would make sure to test my self-service portals work before I introduce anything that can make customers lives hell. In about a week from now, we'll be payin $1 per call to sort out their mistakes that we've noticed but they haven't. You'd think they'd at least get the billing part figured?

Will the CSR's have the ability to refund the cost of the call if its a problem from Vodafones end?

 

You can get a refund on the $1 if it is a vodaofne problem you are phonin about. However I assume you have to request it, then argue about it with the monkey on the other end of the phone, if you can understand what they are saying.


Foo



507 posts

Ultimate Geek
+1 received by user: 14


  Reply # 151281 25-Jul-2008 13:54
Send private message

I was referring to the five sites they have links to from the Vodafone live site.

These were (have listed the mobile web address too):

Facebook (m.facebook.com)
Trademe (m.trademe.co.nz)
Bebo (www.bebo.com/c/mobile)
YouTube (m.youtube.com)
Wikipedia (vf.instinct.co.nz)

Hmmm, I just went to each of those sites now and noticed my account didn't get charged. I wonder what made it drop 10 cents when I only browsed the mobile wikipedia and mobile trademe sites yesterday.

Another quick question: when connecting to the web should I use VF NZ Gateway or VF NZ Internet? I know that VF NZ Gateway is the WAP gateway as per this thread http://www.geekzone.co.nz/forums.asp?ForumId=40&TopicId=19638 but does it really matter which is used?

I just want to be sure to use the correct one when I start using prepay data when the 10mb for $1 a day goes live.

A final question (promise!): With the new charges being introduced, will texting bal to 777 still be free? I use it a lot to see what my balance and think it would be really rude if this came at a cost.

17 posts

Geek


  Reply # 151302 25-Jul-2008 14:59
Send private message

You only get charged if you're a prepay customer and you speak to somebody in their customer service department.
All self service options are free and this includes the 777 IVR, txt's to 777 and using Manage Your Account on the Vodafone website.

675 posts

Ultimate Geek

Trusted

Reply # 151312 25-Jul-2008 15:18

And CSR's are most certainly not "monkeys" robbyp..

696 posts

Ultimate Geek
+1 received by user: 33

Trusted

  Reply # 152175 28-Jul-2008 19:53
Send private message

And what if we can't get to Vodafone live ?
I've never been able to go there from my JasJam/Htc ..

Perhaps they should make a web version of the live site and make it free to get to from your Vodafone mobile thru their network so we can all use it ?

BDFL - Memuneh
61794 posts

Uber Geek
+1 received by user: 12443

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 152176 28-Jul-2008 19:57
Send private message

cafeg: And what if we can't get to Vodafone live ?
I've never been able to go there from my JasJam/Htc ..

Perhaps they should make a web version of the live site and make it free to get to from your Vodafone mobile thru their network so we can all use it ?


It doesn't matter now. Everything is charged except the Vodafone Live! homepage.




Foo



507 posts

Ultimate Geek
+1 received by user: 14


  Reply # 152181 28-Jul-2008 20:04
Send private message

Yes, it's a completely moot point now. I'm looking forward to being on prepay and not being afraid to use the internet without it costing an arm and a leg.

Although I still wonder when connecting to the web should I use VF NZ Gateway or VF NZ Internet? Does it really matter?

BDFL - Memuneh
61794 posts

Uber Geek
+1 received by user: 12443

Administrator
Trusted
Geekzone
Lifetime subscriber

BDFL - Memuneh
61794 posts

Uber Geek
+1 received by user: 12443

Administrator
Trusted
Geekzone
Lifetime subscriber

696 posts

Ultimate Geek
+1 received by user: 33

Trusted

  Reply # 152196 28-Jul-2008 21:01
Send private message

ahh, so should we be using:

opt.vodafone.net.nz for maximum benefits and the least charging ?

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.