Fibre Max speed issue

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Fibre Max speed issue

yihyangh

10 posts

Wannabe Geek

#244987 13-Jan-2019 09:47

Hi Guys

I just switched from ADSL to Fibre Max yesterday. I have connected my PC with SSD HDD and Cat6 cable link direct to Ultra hub and through Speedtest. DL always keep on 100M and UL around 100~150M. I have also try to connected my phone with 5G WIFI and getting similar speed. I thought Fibre Max DL should around 700~900M and UL should be around 400M. Is it because it needs time to get provision through Vodafone or Enable?

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#2159944 13-Jan-2019 09:48

Have you seen the other threads on this very topic? Are you testing using just a normal web browser?

John

yihyangh

10 posts

Wannabe Geek

#2159945 13-Jan-2019 09:51

Dear John

I did try with Windows app but I also getting same speed on my phone too. It looks like it got locked on Fibre 100M instead of Fibre Max

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#2159946 13-Jan-2019 09:53

Sounds like a provisioning issue! @Shaunm from VodafoneNZ best to look into it

John

yihyangh

10 posts

Wannabe Geek

#2160029 13-Jan-2019 11:04

Hi @Shaunm I have just PM you my account detail. Many thanks

yihyangh

10 posts

Wannabe Geek

#2160719 14-Jan-2019 08:27

Thanks All

Just run the speed this morning. Looks like all the provision has been complete.

shaunm

38 posts

Geek

Trusted

One NZ

#2160720 14-Jan-2019 08:28

yihyangh:

Hi @Shaunm I have just PM you my account detail. Many thanks

Hi Team

I apologize for the provisioning delays on this, I have corrected this and confirmed you are now provisioned for Fiber Max.

Let me know if you have any issues.

Shaun.

yihyangh

10 posts

Wannabe Geek

#2160733 14-Jan-2019 08:58

Thank you so much @Shaunm

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