Slow Vodafone/Ihug broadband connection...

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MobileChung

14 posts

Geek

#24611 29-Jul-2008 00:48

Hi, not sure if it's the right forum for this post but my vodafone broadband connection speed has dropped quite significantly. I did two online speed test and the results were around download:90kbs, upload:133kbs. I am in the Auckland Albany area, any Vodafone guys here can shine some light on my problem? I did recently reset my router and had to manually re-enter all the setup and login details but I don't think it's the problem, my router setup pages tells me the down stream speed between my router and ISP is 7000kbs, so is there something wrong at Vodafone?? Any help would be appreciate it. I guess I can ring up Vodafone but I am expecting to wait for about an hour before I get to speak to someone.

PS: I didn't go over my data usage.

riddimbob

16 posts

Geek

#152281 29-Jul-2008 08:23

Hi mate

I am in the same boat as you. Well sort of. I have been having poor internet connection speeds since I signed up with VF/Ihug last September. To add to the problems, about three months ago I had my DL speeds drop to 300kb/s then less, then finally my line stopped all together (this included my land line).

Vodafone organised a repair person to come out to fix my landline and said someone would be out on Monday to fix my internet speeds. Monday rolls around, nothing! Tuesday, nothing! Wednesday, nothing! Thursday, I get a text message saying my case had been closed off. Problem is that that my poor internet speeds (less than 250kb/s) continues.

Now I am aware that I can ring up and wait to talk to someone, again! However considering I have been ringing for over 2 months consistently, I feel I have wasted enough o my time. In fact when I worked it out, I had wasted over 6 hours of my time trying to follow up something that VF should be trying to help me with.

I have done every bit of trouble shooting, including buying a different ADSL modem (another cost). But nothing! I am at a wits end and do not know who I need to raise this with as I know VF will do the same thing as with the last 10+ calls that I have made.

I live in the Ranui/Swanson area and am completely stumpped.

HELP!

MobileChung

14 posts

Geek

#152413 29-Jul-2008 13:49

Wow, your situation sounds worse than mine. It sort of happened after the weekend storm we had. First of all, my router is not assigning IP addresses, then I end up doing a hardware reset on my router. After putting all the login and setup parameters back, the speed dropped. I am not sure if it's anything to do with router itself or from Vodafone. When I tried calling them last night and the night before, the first thing that said on the recorded message was they are having a large amount of calls and the expected wait is about an hour and a half. I actually waited till midnight this morning before ringing, thought there might be less people ringing. Anyway, I really wonder if it's happening to many other Vodafone users. I also saw a post on this website about Vodafone upgrading their equipment or something, I wonder if there is something to do with it too.

You have my full sympathy riddimbob, and I hope they sort out your problem soon. BTW, I assumed you're on a contract with them like me, I wonder if they are not providing a good enough service, the contract is still valid. Just a thought.

JoeBloggs

355 posts

Ultimate Geek

#152431 29-Jul-2008 14:47

We're in a similar area in auckland and are having the same issue. I believe it's related to the storm, not the ISP. Our router is performing fine, we're just getting intermittent speeds (i.e. horribly slow one minute, normal the next).

turb

881 posts

Ultimate Geek

#152463 29-Jul-2008 16:53

Yep, me too,

I'm in Devonport, North Shore and my download speed hasn't been any better than 80kbps for the last 4-5 days. Uploads 120ish. Using the broadband speed tester on consumer.org.

If they ARE doing an upgrade its going to have to be pretty goddam impressive to be worth this..

Interests: HTPC, Web App authoring.

turb

881 posts

Ultimate Geek

#152489 29-Jul-2008 18:09

Erm....

Sat waiting for Ihug helpline...20 mins....finally answered. "I'd like you to unplug your modem" he said "now plug it back in" he said...

now children, can you guess how this story ends?

I'd forgotten to try that!!

Download now 3000kbps

Ha Ha I'm such a n00b sometimes.

Interests: HTPC, Web App authoring.