Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




17 posts

Geek


Topic # 24703 31-Jul-2008 12:07
Send private message

I signed up for Fusion/VFX and was just wondering what are the steps (in order) it is set up in?

The first and only email i have received so far gave me my VFX login details etc. My VOIP line works all good, but my telecom line is still active and so is my internet. Is this the correct order?

I assume it is

1. VFX
2. cut line
3. port number
4. change over broadband

is this correct? and also do you receive emails after each step?

cheers?

Create new topic
5073 posts

Uber Geek
+1 received by user: 2100

Trusted
Subscriber

  Reply # 152990 31-Jul-2008 12:53
Send private message

1. Temp VFX number assigned (make sure you have provisioning link in your VFX hardware)
2. Broadband churn to Xnet (if other ISP)
3. Broadband churn to N-DSL & lose land-line (2 & 3 can happen at same time)
4. Customer link (diversion) your land-line number to temp VFX number. This can take up to 48 hours, during which calls to you land-line number will not connect. During this time, you should have Internet & VFX on temp number operational.
5. After customer link in place, number port is ordered
6. 3-4days later, number port happens, replacing your temp VFX number with you land-line number & process is complete.

NB: at steps 2 & 3, you will need to update ADSL router with Xnet log in if applicable.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




17 posts

Geek


  Reply # 152999 31-Jul-2008 13:12
Send private message

coffeebaron: 1. Temp VFX number assigned (make sure you have provisioning link in your VFX hardware)
2. Broadband churn to Xnet (if other ISP)
3. Broadband churn to N-DSL & lose land-line (2 & 3 can happen at same time)
4. Customer link (diversion) your land-line number to temp VFX number. This can take up to 48 hours, during which calls to you land-line number will not connect. During this time, you should have Internet & VFX on temp number operational.
5. After customer link in place, number port is ordered
6. 3-4days later, number port happens, replacing your temp VFX number with you land-line number & process is complete.

NB: at steps 2 & 3, you will need to update ADSL router with Xnet log in if applicable.


Thanks Coffeebaron. Looking at that list i must be a step 1 as i have my temp number assigned but no internet change yet.
I think the provisioning etc is all set up as it all works 100%. Good to have a checklist to go by now.




 
 
 
 


334 posts

Ultimate Geek
+1 received by user: 25

Trusted

  Reply # 153010 31-Jul-2008 14:29
Send private message

I think it also depends on your current setup also as to when you get the email...
I was previously an Xnet HSI and VFX customer, and have just completed the switch to Fusion today. For me it went..

Wednesday/Thursday - signup
Friday - Naked DSL enabled, no more telecom line.
Monday - Customer link enabled
Today - revieved email, number port occurr.

49 posts

Geek
+1 received by user: 1


  Reply # 154156 4-Aug-2008 23:19
Send private message

I have just completed the Fusion with VOIP VFX and phone number porting process while overseas. Just got back, tested Fusion and VFX - all seems to be working well.

Was prevoiusly on Xnet HSI broadband without VFX.

The timeline for my Fusion with VFX was as follows:

Monday: Signup to Xnet Fusion and VFX
Wednesday: Email notification of VFX with phone number
Monday: 9am Standard phoneline went dead; 5pm phone number porting complete and Fusion broadband activated.

 




484 posts

Ultimate Geek
+1 received by user: 8


  Reply # 154158 4-Aug-2008 23:32
Send private message

It will be interesting to see how my son gets on. I bought a new AG310 last week and told my son he could have my PAP2T. He is at the first step. He signed up for fusion today.

3267 posts

Uber Geek
+1 received by user: 77

Trusted

  Reply # 154176 5-Aug-2008 07:10
Send private message

There were complaints of lack of communications since the start, but it sounds like the recent big complaint on GZ might have prompted for it to be significantly improved.




You can never have enough Volvos!




17 posts

Geek


Reply # 154189 5-Aug-2008 08:03
Send private message

It appears from other posts and my experience that it takes about 2 days to set up the VOIP/VFX line then 7 days do change the phone line over. I have hit a snag with Telecom apparently not recognising my account number for some reason, so its holding up the process though



17 posts

Geek


  Reply # 155039 7-Aug-2008 19:32
Send private message

As an update for anyone interested....

1. Rung up xnet and ordered fusion - Mon 28th July
2. VFX setup and email recieved - Thur 31st July
3. Internet changed from xtra to xnet - Wed 6 July (would have been quicker but issur with telecom)

So still waiting for ph line to be cut and number to be ported over. I hope it happens before the end of the week as I want to rid myself from telec0m for good.

Positives for Xnet so far, short ph waiting times on support lines and my internet speed owns what i was getting on xtra.Cool

484 posts

Ultimate Geek
+1 received by user: 8


  Reply # 156460 13-Aug-2008 00:04
Send private message

Well I can now report about my sons setup. This was a complete brand new connection No phoneline or previous broadband on line as he had just shifted into the house hes living in.

1. Rung Xnet to arrange fusion Monday 4th August

2. Welcome to Xnet email arrived Wednesday 6th August and we thought that he had naked dsl activated on his phoneline already
    as email stated that services were ready to enjoy but found out that Telecom werent putting naked dsl on until yesterday
    Monday 11th.

3. Broadband connected and number ported to VFX Monday the 11th.

A couple of footnotes here. Firstly he has shifted house 3 times now this year and was able to get his old disconnected number from the first flat he lived in ported to VFX. His girlfriend informs me this will be the last shift now until they decide to buy a house. Second we had a bit of an ordeal trying to get my PAP2T which I was using, to grab its settings from Xnet and a bit of playing around with it today and it finally grabbed them so son and girlfriend have now got all their fusion services in the stated 2 - 10 day timeframe.



17 posts

Geek


  Reply # 156564 13-Aug-2008 13:19
Send private message

I am now complete!

1. Rung up xnet and ordered fusion - Mon 28th July
2. VFX setup and email recieved - Thur 31st July
3. Internet changed from xtra to xnet - Wed 6 July (would have been quicker but issue with telecom)
4. Phone line cut - 11th August
5. Number ported - 12th August

All done


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.