Huawei HG659 - running but cannot open web access for management

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getontoit99

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#248361 22-Mar-2019 12:07

Hi All.

I've been helping a local golf club with their broadband. As a result of diagnosing and resolving a VDSL disconnect problem, Vodafone supplied a replacement HG659 router. (Turned out there was a line fault.)

Internet access is working but the router, which has been running for a few days, no longer responds when pointing a browser at its LAN address for management. Also, it's wireless networks are visible but cannot be connected to. These problems persisted after a restart. (FWIW, I've seen the web access issue at another customer with an HG659b.)

A Chorus (Downer?) tech told the staff that these routers are prone to over-heating and they need to be placed somewhere cool. It is certainly quite warm where the router is but the previous HG659, now back at Vodafone, did not have any problems with browser access or wireless.

Furthermore, Speedtest shows that both download and upload speeds have dropped. Download: 28Mbps, now 19Mbps. Upload 4.8Mbps, now 0.9Mbps. The tech said this may take a week to come right, I assume when DLM doing its thing.

I'm inclined to recommend that a better router is purchased (e.g., Fritz!Box 7490 or a DrayTek Vigor130 + a switch + a wireless access point). The site is semi-rural and there is no UFB present or planned.

Questions to those with experience of these routers:

Are they susceptible to problems from getting too hot, or other issues with browser access and wireless?
What do you recommend as a replacement?

Thanks in advance

Scott

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#2203321 22-Mar-2019 12:23

The HG659 is a good basic router and speed might be down due to DLM don't keep powering off the router or DLM will bring down the line speed to make the internet more stable

Gordy7

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#2203325 22-Mar-2019 12:38

Factory reset of the HG659 should return web management access.

I had the problem with loss of web management access (still had internet access) when I played with opening up the DMZ. I am guessing that closing web management is a router protection process to prevent un-authorised access to the router.

I have had my HG659 (from Skinny) since Jan 2017. I have never noticed any over heating issues.

Edit: ... web management should read LAN browser management...

Gordy

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hio77

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#2203329 22-Mar-2019 12:42

If your speed has dropped that much at sync rates, you have a fault.

If speedtests have dropped that much, you need to investigate if that's actually a speed drop or just utilization on your network.

This sort of issue is pretty common where the hg659 wont let you in is common when the mac table is filled up - Your not providing free wifi off this are you?

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getontoit99

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#2203376 22-Mar-2019 13:54

Thanks for the prompt responses.

@hio77, yes, I suspect that the line issue has either not been resolved or has been made worse. The Chorus/Downer tech who came onsite said that performance should improve after a week. I'm doubtful but ready to open another ticket on Monday. Frustrated that I can't log on and look at the VDSL stats.

Interesting about the MAC address table possibly being full.

The network has at least one other wireless router and an extender, maybe four switches, and at least 12 PCs, printers and POS terminals on UTP. All devices have Internet access through the HG659 and as far as I know, they are all working. This implies that their MAC addresses are in the HG659's table, unless the router is rapidly swapping them in and out to keep up. In fact, I was using Chrome on one of their PCs, so not even an additional MAC.

Would a MAC address limit only impact web access to the management interface and connecting using wireless?

With this many devices, should be look for a more capable router?

hio77

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#2203391 22-Mar-2019 14:29

Bingo. your breaking the 16 device limit on the wireless bands, Likely the 32 device global limit too.

For your usecase, i'd install a network designed for that. not one designed for a small business/home.

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getontoit99

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#2203429 22-Mar-2019 15:50

hio77:

Bingo. your breaking the 16 device limit on the wireless bands, Likely the 32 device global limit too.

For your usecase, i'd install a network designed for that. not one designed for a small business/home.

I'm with you on that. Where did you find those limits for these routers? Not disputing them but as I'm sure you know, references are useful when trying to convince people to spend money.

rscole86

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#2203430 22-Mar-2019 15:56

Lots of results here on geekzone, spark also reference it and from memory the Vodafone forums do to.

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getontoit99

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#2203436 22-Mar-2019 16:12

Thanks people, that'll do fine. As always, Geekzone forums come through.