Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


LFCNZ

151 posts

Master Geek


#248594 1-Apr-2019 18:53
Send private message

Currently been on hold for over 1 hour 17 mins and counting to follow up on a missed call from tech to install VDSL, not sure who’s worse Vodafone or Chorus!

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5
richms
28218 posts

Uber Geek

Trusted
Lifetime subscriber

  #2209000 1-Apr-2019 19:00
Send private message

I usually give up after 10 mins and email/submit a ticket online about the issue. If they cant be bothered answering your call for an installation, will they be there if you have a fault?





Richard rich.ms



LFCNZ

151 posts

Master Geek


  #2209004 1-Apr-2019 19:07
Send private message

1 hour and 30 minutes and counting, it been saying for the last hour, we expect your call to be answered in 5-10 minutes, obviously their IVR system is not setup very well!

lucky015
743 posts

Ultimate Geek

ID Verified
Trusted

  #2209006 1-Apr-2019 19:17
Send private message

To answer the thread title, Quite literally Yes.

 

Vodafone are in the middle of moving a very large number of roles off-shore to Tech Mahindra in India with the first wave (those who accepted voluntary redundancy) leaving yesterday and the announcement of the second wave (first batch of forced redundancy) occurring around the same time.




LFCNZ

151 posts

Master Geek


  #2209010 1-Apr-2019 19:33
Send private message

Hi yeah I knew the whole redundancy thing was going on so was being facietious :)

Just cracked the two hour mark on hold.

LFCNZ

151 posts

Master Geek


  #2209013 1-Apr-2019 19:40
Send private message

Someone answered after two hours on hold :)

Linux
11435 posts

Uber Geek

Trusted
Lifetime subscriber

  #2209015 1-Apr-2019 19:42
Send private message

That is a long hold time @JasonParis

You deserve a reward for the patience

LFCNZ

151 posts

Master Geek


  #2209016 1-Apr-2019 19:43
Send private message

Back on hold again, they are checking something :(

 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
LFCNZ

151 posts

Master Geek


  #2209019 1-Apr-2019 19:47
Send private message

I’m wondering if the tech did call me, if I didn’t get the call as at my house the Vodafone coverage is flakey as hell.

That’s why I started another thread asking about Sure Signal, poor really they expect you to pay for that when it’s there signal that is crap, not like I live in the wops.

LFCNZ

151 posts

Master Geek


  #2209020 1-Apr-2019 19:48
Send private message

Been back on hold about 5 mins now.

lucky015
743 posts

Ultimate Geek

ID Verified
Trusted

  #2209023 1-Apr-2019 19:54
Send private message

LFCNZ: Hi yeah I knew the whole redundancy thing was going on so was being facietious :)

Just cracked the two hour mark on hold.

 

It just makes me feel all warm inside to point it out 😈, Especially after working there a few years ago and seeing the screens around the office showing wait times of upto 4h quite regularly.


Linux
11435 posts

Uber Geek

Trusted
Lifetime subscriber

  #2209026 1-Apr-2019 19:55
Send private message

LFCNZ: I’m wondering if the tech did call me, if I didn’t get the call as at my house the Vodafone coverage is flakey as hell.

That’s why I started another thread asking about Sure Signal, poor really they expect you to pay for that when it’s there signal that is crap, not like I live in the wops.


Yes you should pay for the Sure Signal unit as coverage is best effort and many things can impact mobile coverage well out of any carriers control

LFCNZ

151 posts

Master Geek


  #2209068 1-Apr-2019 20:04
Send private message

Just managed to have a shower, still on hold, guess they still checking something lol

Linux
11435 posts

Uber Geek

Trusted
Lifetime subscriber

  #2209071 1-Apr-2019 20:08
Send private message

You may as well tell us what you are calling about?

LFCNZ

151 posts

Master Geek


  #2209074 1-Apr-2019 20:10
Send private message

Must have ended up back in queue again, someone else answered, had to give account details and explain issue again :(. Supposedly provisioning dept is now closed so they are sending a provisioning template to them, what ever that entails!

LFCNZ

151 posts

Master Geek


  #2209075 1-Apr-2019 20:11
Send private message

Back on hold again lol

 1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Gen Threat Report Reveals Rise in Crypto, Sextortion and Tech Support Scams
Posted 7-Aug-2025 13:09


Logitech G and McLaren Racing Sign New, Expanded Multi-Year Partnership
Posted 7-Aug-2025 13:00


A Third of New Zealanders Fall for Online Scams Says Trend Micro
Posted 7-Aug-2025 12:43


OPPO Releases Its Most Stylish and Compact Smartwatch Yet, the Watch X2 Mini.
Posted 7-Aug-2025 12:37


Epson Launches New High-End EH-LS9000B Home Theatre Laser Projector
Posted 7-Aug-2025 12:34


Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.