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137 posts

Master Geek
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# 248594 1-Apr-2019 18:53
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Currently been on hold for over 1 hour 17 mins and counting to follow up on a missed call from tech to install VDSL, not sure who’s worse Vodafone or Chorus!

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Uber Geek
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  # 2209000 1-Apr-2019 19:00
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I usually give up after 10 mins and email/submit a ticket online about the issue. If they cant be bothered answering your call for an installation, will they be there if you have a fault?





Richard rich.ms



137 posts

Master Geek
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  # 2209004 1-Apr-2019 19:07
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1 hour and 30 minutes and counting, it been saying for the last hour, we expect your call to be answered in 5-10 minutes, obviously their IVR system is not setup very well!

 
 
 
 


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Ultimate Geek
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  # 2209006 1-Apr-2019 19:17
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To answer the thread title, Quite literally Yes.

 

Vodafone are in the middle of moving a very large number of roles off-shore to Tech Mahindra in India with the first wave (those who accepted voluntary redundancy) leaving yesterday and the announcement of the second wave (first batch of forced redundancy) occurring around the same time.





Perpetually undecided.



137 posts

Master Geek
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  # 2209010 1-Apr-2019 19:33
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Hi yeah I knew the whole redundancy thing was going on so was being facietious :)

Just cracked the two hour mark on hold.



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Master Geek
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  # 2209013 1-Apr-2019 19:40
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Someone answered after two hours on hold :)

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  # 2209015 1-Apr-2019 19:42
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That is a long hold time @JasonParis

You deserve a reward for the patience



137 posts

Master Geek
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  # 2209016 1-Apr-2019 19:43
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Back on hold again, they are checking something :(

 
 
 
 




137 posts

Master Geek
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  # 2209019 1-Apr-2019 19:47
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I’m wondering if the tech did call me, if I didn’t get the call as at my house the Vodafone coverage is flakey as hell.

That’s why I started another thread asking about Sure Signal, poor really they expect you to pay for that when it’s there signal that is crap, not like I live in the wops.



137 posts

Master Geek
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  # 2209020 1-Apr-2019 19:48
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Been back on hold about 5 mins now.

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Ultimate Geek
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  # 2209023 1-Apr-2019 19:54
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LFCNZ: Hi yeah I knew the whole redundancy thing was going on so was being facietious :)

Just cracked the two hour mark on hold.

 

It just makes me feel all warm inside to point it out 😈, Especially after working there a few years ago and seeing the screens around the office showing wait times of upto 4h quite regularly.





Perpetually undecided.

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  # 2209026 1-Apr-2019 19:55
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LFCNZ: I’m wondering if the tech did call me, if I didn’t get the call as at my house the Vodafone coverage is flakey as hell.

That’s why I started another thread asking about Sure Signal, poor really they expect you to pay for that when it’s there signal that is crap, not like I live in the wops.


Yes you should pay for the Sure Signal unit as coverage is best effort and many things can impact mobile coverage well out of any carriers control



137 posts

Master Geek
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  # 2209068 1-Apr-2019 20:04
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Just managed to have a shower, still on hold, guess they still checking something lol

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  # 2209071 1-Apr-2019 20:08
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You may as well tell us what you are calling about?



137 posts

Master Geek
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  # 2209074 1-Apr-2019 20:10
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Must have ended up back in queue again, someone else answered, had to give account details and explain issue again :(. Supposedly provisioning dept is now closed so they are sending a provisioning template to them, what ever that entails!



137 posts

Master Geek
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  # 2209075 1-Apr-2019 20:11
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Back on hold again lol

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