@jasonparis

This is fricken nuts, I re-signed my plan yesterday for a further 12 months and asked that everything on the plan remain the same.

I've been on the $99 red share plan, and re-signed to the same plan for a further 12 months.

Yesterday afternoon I noticed that my Vodafone music pass has been changed to a Vodafone chat pass. I tried phoning yesterday and gave up after 45 minutes on hold and being transferred from the customer service team to the sales team. 

Today I've just been transferred 3 times, twice without any prior warning of the call being transferred or reason given for the transfer of the call. Upon being transferred to a 3rd individual who again asked me to verify my name, mobile number and pin, I've quite simply given up!

For a communications company, you are quite simply appalling at communication!

All I'm wanting is to get back the Vodafone music pass I had until yesterday (a pass is included with my plan), and remove the chat pass from the account, This cannot be done via the app as I have already tried. 

Can someone please help me as this is extremely time consuming and frustrating, and shouldn't be for such a simple request.