Add Caller ID to Phone line

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3puttssuck

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#248991 18-Apr-2019 14:10

How hard can it be?......

I have just resigned a new 12-month Fibre contract that involves a plan change. I now want to add Caller ID on my phone line that should have been done but wasn't. I have called a couple of times but because my account is still with provisioning, after 8 days! nobody can help me. I have been promised both times, a callback. No call back yet. Please help me somebody from VF !!!!

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#2220797 18-Apr-2019 18:55

Have you tried their Live chat? It works quite well I found.

3puttssuck

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#2220822 18-Apr-2019 19:39

dc2daylight: Have you tried their Live chat? It works quite well I found.

Yes, tried that also. Could not do anything.

hio77

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#2220842 18-Apr-2019 20:13

dc2daylight: Have you tried their Live chat? It works quite well I found.

Does their live chat handle normal customers now? it used to be exclusive...... to the cheaper plan...

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Goosey

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#2220852 18-Apr-2019 20:26

Have you logged in and clicked 'caller id'? Or are you on the old clear/paradise login side of VF ?

3puttssuck

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#2220853 18-Apr-2019 20:30

Goosey:
Have you logged in and clicked 'caller id'? Or are you on the old clear/paradise login side of VF ?

Yes, I have logged in and there are no add-ons available for my account. The people on the end of my 2 phone calls, both said nothing can be done until it has been released by the provisioning team. The provisioning team have had control of my account for 8 days now. Hopeless.

Goosey

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#2220859 18-Apr-2019 20:45

3puttssuck:
Goosey:
Have you logged in and clicked 'caller id'? Or are you on the old clear/paradise login side of VF ?

Yes, I have logged in and there are no add-ons available for my account. The people on the end of my 2 phone calls, both said nothing can be done until it has been released by the provisioning team. The provisioning team have had control of my account for 8 days now. Hopeless.

Ok sounds like you are logging into the old clearnet side?
And this is one of the issues with VF.
One platform for login’s would be a good idea before trying to flog themselves off as the most coolest telco.

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3puttssuck

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#2220862 18-Apr-2019 20:48

Goosey:
3puttssuck:
Goosey:
Have you logged in and clicked 'caller id'? Or are you on the old clear/paradise login side of VF ?

Yes, I have logged in and there are no add-ons available for my account. The people on the end of my 2 phone calls, both said nothing can be done until it has been released by the provisioning team. The provisioning team have had control of my account for 8 days now. Hopeless.

Ok sounds like you are logging into the old clearnet side?
And this is one of the issues with VF.
One platform for login’s would be a good idea before trying to flog themselves off as the most coolest telco.

I’m logging into “My Vodafone” being told how to do it by a VF support agent at the other end of the phone.

3puttssuck

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#2221809 21-Apr-2019 19:15

Have all the VF people left GZ?

MadEngineer

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#2221811 21-Apr-2019 19:18

3puttssuck:

I have been promised both times, a callback. No call back yet. Please help me somebody from VF !!!!

I really wished people would learn that VODAFONE DON'T CALL YOU BACK

You're not on Atlantis anymore, Duncan Idaho.

3puttssuck

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#2221812 21-Apr-2019 19:20

MadEngineer:
3puttssuck:

I have been promised both times, a callback. No call back yet. Please help me somebody from VF !!!!

I really wished people would learn that VODAFONE DON'T CALL YOU BACK

I KNOW THAT!!!! That’s why I’m try other avenues to get a solution!

Linux

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#2221813 21-Apr-2019 19:22

3puttssuck: Have all the VF people left GZ?

I think @JasonParis is the only one left

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MadEngineer

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#2221815 21-Apr-2019 19:25

Bet you wished you knew it earlier.

Call them again and note down their name, ask for spelling if need be. When they promise a call back ask what sort of time frame you can expect them to call back within. Ask them where they are noting your details down for the promised call back -- are they making a ticket for it?. When they fail to call you back after 48 hours, call them back and ask for them by name.

You're not on Atlantis anymore, Duncan Idaho.

Linux

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#2221818 21-Apr-2019 19:29

The person I spoke to the other night refused to log a fault ticket for an email issue my parents are having with the spam filter (yes I am named on the account as a contact)

I gave up in the end and did a work around that worked

MadEngineer

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#2221819 21-Apr-2019 19:30

Also, ask them here:

https://twitter.com/search?l=&q=to%3AvodafoneNZ&src=typd

You're not on Atlantis anymore, Duncan Idaho.

JasonParis

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#2222004 22-Apr-2019 09:01

3puttssuck:
How hard can it be?......

I have just resigned a new 12-month Fibre contract that involves a plan change. I now want to add Caller ID on my phone line that should have been done but wasn't. I have called a couple of times but because my account is still with provisioning, after 8 days! nobody can help me. I have been promised both times, a callback. No call back yet. Please help me somebody from VF !!!!

I’m sorry about this - that’s not good enough. Can you drop me a quick note with account details to: Jason.paris@vodafone.com and I’ll get this sorted for you? Thanks JP

Jason Paris

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