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Ultimate Geek
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# 248991 18-Apr-2019 14:10
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How hard can it be?......

 

I have just resigned a new 12-month Fibre contract that involves a plan change. I now want to add Caller ID on my phone line that should have been done but wasn't. I have called a couple of times but because my account is still with provisioning, after 8 days! nobody can help me. I have been promised both times, a callback. No call back yet. Please help me somebody from VF !!!!


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Master Geek
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  # 2220797 18-Apr-2019 18:55
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Have you tried their Live chat? It works quite well I found.



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Ultimate Geek
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  # 2220822 18-Apr-2019 19:39
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dc2daylight: Have you tried their Live chat? It works quite well I found.

Yes, tried that also. Could not do anything.

 
 
 
 


'That VDSL Cat'
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  # 2220842 18-Apr-2019 20:13
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dc2daylight: Have you tried their Live chat? It works quite well I found.

 

Does their live chat handle normal customers now? it used to be exclusive...... to the cheaper plan...

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 2220852 18-Apr-2019 20:26
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Have you logged in and clicked 'caller id'? Or are you on the old clear/paradise login side of VF ?

 

 




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  # 2220853 18-Apr-2019 20:30
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Goosey:

Have you logged in and clicked 'caller id'? Or are you on the old clear/paradise login side of VF ?


 


Yes, I have logged in and there are no add-ons available for my account. The people on the end of my 2 phone calls, both said nothing can be done until it has been released by the provisioning team. The provisioning team have had control of my account for 8 days now. Hopeless.

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  # 2220859 18-Apr-2019 20:45
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3puttssuck:
Goosey:

Have you logged in and clicked 'caller id'? Or are you on the old clear/paradise login side of VF ?


 


Yes, I have logged in and there are no add-ons available for my account. The people on the end of my 2 phone calls, both said nothing can be done until it has been released by the provisioning team. The provisioning team have had control of my account for 8 days now. Hopeless.


Ok sounds like you are logging into the old clearnet side?
And this is one of the issues with VF.
One platform for login’s would be a good idea before trying to flog themselves off as the most coolest telco.




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  # 2220862 18-Apr-2019 20:48
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Goosey:
3puttssuck:
Goosey:

Have you logged in and clicked 'caller id'? Or are you on the old clear/paradise login side of VF ?


 


Yes, I have logged in and there are no add-ons available for my account. The people on the end of my 2 phone calls, both said nothing can be done until it has been released by the provisioning team. The provisioning team have had control of my account for 8 days now. Hopeless.


Ok sounds like you are logging into the old clearnet side?
And this is one of the issues with VF.
One platform for login’s would be a good idea before trying to flog themselves off as the most coolest telco.


I’m logging into “My Vodafone” being told how to do it by a VF support agent at the other end of the phone.

 
 
 
 




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Ultimate Geek
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  # 2221809 21-Apr-2019 19:15
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Have all the VF people left GZ?

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  # 2221811 21-Apr-2019 19:18
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3puttssuck:

 

I have been promised both times, a callback. No call back yet. Please help me somebody from VF !!!!

 

I really wished people would learn that VODAFONE DON'T CALL YOU BACK




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  # 2221812 21-Apr-2019 19:20
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MadEngineer:

3puttssuck:


I have been promised both times, a callback. No call back yet. Please help me somebody from VF !!!!


I really wished people would learn that VODAFONE DON'T CALL YOU BACK


I KNOW THAT!!!! That’s why I’m try other avenues to get a solution!

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  # 2221813 21-Apr-2019 19:22
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3puttssuck: Have all the VF people left GZ?


I think @JasonParis is the only one left

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  # 2221815 21-Apr-2019 19:25
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Bet you wished you knew it earlier.

 

Call them again and note down their name, ask for spelling if need be.  When they promise a call back ask what sort of time frame you can expect them to call back within.  Ask them where they are noting your details down for the promised call back -- are they making a ticket for it?.  When they fail to call you back after 48 hours, call them back and ask for them by name.


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  # 2221818 21-Apr-2019 19:29
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The person I spoke to the other night refused to log a fault ticket for an email issue my parents are having with the spam filter (yes I am named on the account as a contact)

I gave up in the end and did a work around that worked

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  # 2221819 21-Apr-2019 19:30
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Master Geek
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Vodafone NZ

  # 2222004 22-Apr-2019 09:01
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3puttssuck:

How hard can it be?......


I have just resigned a new 12-month Fibre contract that involves a plan change. I now want to add Caller ID on my phone line that should have been done but wasn't. I have called a couple of times but because my account is still with provisioning, after 8 days! nobody can help me. I have been promised both times, a callback. No call back yet. Please help me somebody from VF !!!!



I’m sorry about this - that’s not good enough. Can you drop me a quick note with account details to: Jason.paris@vodafone.com and I’ll get this sorted for you? Thanks JP




Jason Paris


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