Why might our Vodafone box keep rebooting?

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netspanner

358 posts

Ultimate Geek
+1 received by user: 92

#249016 19-Apr-2019 17:58

I have had VF box for about 3 months, now, and it continually reboots. It used to last up to an hour, but today its just every 5 minutes or so. Basically makes TV unusable.

When we signed up the first box we got did the same thing, so we asked for a replacement and it made no difference.

We have 200meg/s coming though, so its fast enough. Our Netflix Roku works perfectly fine and never reboots. We unplugged it and it made no difference to the VBox. Our old TBox was totally stable.

We have the fancy VF One Hub thing that has worked perfectly with the TBox, and never drops out. I have swapped Lan points around.

It just seems pointless ringing VF again and not having an answer, the last time they didn't know what it was either so just gave us another one..

dc2daylight

88 posts

Master Geek
+1 received by user: 25

#2221380 20-Apr-2019 08:56

It may be very simple: Have you used the old power supply from the first "VBox" for the new one? If so make sure that you are using the power supply/AC adapter which came with the new one. If you are not sure because they look identical then swap them around and see if it's more or less stable.

Modern AC adapters are all switchmode, which means there's many low cost and discrete electronic components to go wrong, whose purpose is to 'chop up' 240volts at AC at a certain speed and deliver lower voltage AC which is 'smoothed' and rectified into low voltage DC. So in essence there's lots to go wrong, and they are definately manufactured more cheaply than routers/modems.

netspanner

358 posts

Ultimate Geek
+1 received by user: 92

#2221383 20-Apr-2019 09:15

Thanks, I did replace the power supply, and even changed the plug sockets ut uses. I will investigate it further. It did seem that the power supply might be the main culprit.

netspanner

358 posts

Ultimate Geek
+1 received by user: 92

#2221684 21-Apr-2019 12:02

Well I may have got it. The multibox I had it plugged on was individually switched, the plug was pushing on the switch. Moving it to another multibox reduced the rebooting down to 1 an hour. I also physically moved it away from the hub.