Netflix subscription 'not available'

Forums › One NZ (including Farmside) › Netflix subscription 'not available'

DrDee

273 posts

Ultimate Geek
+1 received by user: 45

#249081 24-Apr-2019 15:50

Ran into an issue where I attempt to redeem my 1-year Netflix subscription on an existing Netflix account.
Everything progresses as normal but at the last stage the "Apply gift now" button errors and says "no offer available".

I contacted vodafone who suggested cancelling my membership (so my automatic billing stops) and then retrying, but the error persists.

Have tried both on phone and PC.

Any suggestions how to progress from here?

SpartanVXL

1498 posts

Uber Geek
+1 received by user: 666

#2223282 24-Apr-2019 16:20

Friend who got it from Spark had to cancel the sub, wait for remaining time to expire and then add the promotion to the existing account. Something to do with Netflix sub then being paid alongside your provider bill(friend now has netflix on the spark bill every month)

Jaxson

8172 posts

Uber Geek
+1 received by user: 1332

Trusted

#2233016 8-May-2019 14:34

I'm looking to do this, so a bit weary to read this sort of experience.

Do you need the TV box to make the Netflix offer work? (Not interested in another set top box)

Selfemployed

22 posts

Geek

#2233018 8-May-2019 14:40

I had a similar issue with my account - turns out it was because I had a US account as opposed to a New Zealand billing account. This may be the same issue?

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#2233065 8-May-2019 15:12

NF are favouring bundling rather than vouchers.... i wonder if the vouchers have been pulled?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Jaxson

8172 posts

Uber Geek
+1 received by user: 1332

Trusted

#2233109 8-May-2019 15:58

Jaxson:

I'm looking to do this, so a bit weary to read this sort of experience.

Do you need the TV box to make the Netflix offer work? (Not interested in another set top box)

Just got off the phone with Vodafone sales and apparently the Netflix bundle is only available with mobile plan deals now.

(I wonder what the ratio of Netflix mobile to TV viewing is 🤔)

So, no go when just renewing home broadband only.