Vodafone Suresignal Issue

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LFCNZ

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Master Geek

#249229 1-May-2019 21:05

Got Vodafone Suresignal device, am having issue where intermittently the callers voice will just become all garbled and distorted, no idea if they can hear me at the other end, have to just hang up.

Any ideas, have restarted the Suresignal device, but still occurring.

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hio77

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Lizard Networks

#2228992 1-May-2019 21:17

how is the connection the suresignal is connected to? sounds like congestion...

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LFCNZ

151 posts

Master Geek

#2229014 1-May-2019 21:32

Im with Vodafone as my ISP, on VDSL, about 60Mbps down and 29Mbps up, Suresignal device is plugged directly inot one of the LAN ports on the supplied VDSL modem from Vodafone.

Linux

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#2229016 1-May-2019 21:33

Are you rural with poor broadband speed, Tell us more about your setup?

hio77

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Lizard Networks

#2229019 1-May-2019 21:35

LFCNZ:

Im with Vodafone as my ISP, on VDSL, about 60Mbps down and 29Mbps up

ok, that seems less likely then.

I have my sure signal going out my Vodafone VDSL link. it doesnt miss a beat and is only on 20/2.

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LFCNZ

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Master Geek

#2229020 1-May-2019 21:36

As per above, not rural in Torbay :)

Linux

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#2229025 1-May-2019 21:43

LFCNZ:

As per above, not rural in Torbay :)

Do you have a cordless phone near the Sure Signal unit?

Linux

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#2229026 1-May-2019 21:43

LFCNZ:

Im with Vodafone as my ISP, on VDSL, about 60Mbps down and 29Mbps up, Suresignal device is plugged directly inot one of the LAN ports on the supplied VDSL modem from Vodafone.

Which VDSL modem?

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raytaylor

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#2230400 3-May-2019 18:14

LFCNZ:

Intermittently the callers voice will just become all garbled and distorted

My cellphone is with vodafone and thats just normal. The garbled voice (sounds like a record played backwards) in my investigation doesnt seem to be a roaming issue, can happen any time/location and on different samsung phones i've had over the years.

I just hang up and call back though sometimes after a moment the voice will return to normal, usually not.

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LFCNZ

151 posts

Master Geek

#2234858 11-May-2019 10:17

Linux:

LFCNZ:

As per above, not rural in Torbay :)

Do you have a cordless phone near the Sure Signal unit?

Hey, no, we dont have a landline.

I thought it might be a distance thing from the Sure Signal device, when close to it the issue does not seem to occur, when downstairs it happens, however the VFNZ Sure Signal has 4 bars there.

Interference from something I guess might be the most likely thing.

LFCNZ

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Master Geek

#2234860 11-May-2019 10:20

raytaylor:

LFCNZ:

Intermittently the callers voice will just become all garbled and distorted

My cellphone is with vodafone and thats just normal. The garbled voice (sounds like a record played backwards) in my investigation doesnt seem to be a roaming issue, can happen any time/location and on different samsung phones i've had over the years.

I just hang up and call back though sometimes after a moment the voice will return to normal, usually not.

Strange, only seems to happen to me when I am down stairs a bit of a distance form the Sure signal device, call is fine for about 10 seconds maybe longer then goes garbled, hang up ring back, same thing, over and over. Just have to go up stairs and be closer to the Sure signal device and then it seems ok.