Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




14444 posts

Uber Geek

Trusted
Lifetime subscriber

#249345 7-May-2019 07:46
Send private message

Hitherto, I have had my VF mobile on personal plans.

 

When I got my S10+, I switched to a monthly term Red Business contract. On the face of it, it seemed better - especially because I got NZ based support which is IME more efficient when things go wrong.

 

However, in the 3 months or so since, I have discovered a couple of things that were not made clear when I switched (the result of a very long conversation with a lady at VF not just my whim).

 

 

 

     

  1. My 4G tablet had a data share SIM. That no longer works because you cannot do it with a Business Plan
  2. I used to have a cap on international calls up to 1 hour - now no cap, just per minute billing, so call costs to clients in the USA and family around the world have gone up a fair bit

 

 

 

I am left wondering what the benefit of remaining on a Business plan actually is, other than the support aspect. Can anyone suggest anything that has not occurred to me? 

 

The phone is my only phone (no landline) and is used for both personal and business comms.






Create new topic
22545 posts

Uber Geek

Trusted
Lifetime subscriber

  #2232138 7-May-2019 09:14
Send private message

I've always had business plans, but recently VF were only prepared to offer us decent rebates and data allowances under their personal plans, so we reluctantly switched.  The difference in offerings was significant esp in data caps. We were sharing 10GB between 5 and now we are sharing 30GB. 

 

Doesn't seem any appreciable difference otherwise. I haven't had any difference in the support, and to be fair it wasn't that great most of the time anyway with the business team thanks to Vodafones insistence of using the usually incompetent digital mobile.

 

 

 

 


1231 posts

Uber Geek

Subscriber

  #2232338 7-May-2019 16:43
Send private message

Regarding international calls, have you considered using WhatsApp or equivalent?

My wife calls her family in Europe and South America all the time including video calls, all for no charge, just internet data, which she does on our home internet connection via WiFi.

 
 
 
 




14444 posts

Uber Geek

Trusted
Lifetime subscriber

  #2232437 7-May-2019 20:02
Send private message

Kiwifruta: Regarding international calls, have you considered using WhatsApp or equivalent?

My wife calls her family in Europe and South America all the time including video calls, all for no charge, just internet data, which she does on our home internet connection via WiFi.


Yes but we aren't really a video call family. Everyone does it using voice calls, often when driving etc.

Also my mother wouldn't even know what What's App actually was....





1231 posts

Uber Geek

Subscriber

  #2233006 8-May-2019 14:11
Send private message

Geektastic:
Kiwifruta: Regarding international calls, have you considered using WhatsApp or equivalent?

My wife calls her family in Europe and South America all the time including video calls, all for no charge, just internet data, which she does on our home internet connection via WiFi.


Yes but we aren't really a video call family. Everyone does it using voice calls, often when driving etc.

Also my mother wouldn't even know what What's App actually was....

 

WhatsApp does voice calls too. 




14444 posts

Uber Geek

Trusted
Lifetime subscriber

  #2233135 8-May-2019 16:34
Send private message

Kiwifruta:

Geektastic:
Kiwifruta: Regarding international calls, have you considered using WhatsApp or equivalent?

My wife calls her family in Europe and South America all the time including video calls, all for no charge, just internet data, which she does on our home internet connection via WiFi.


Yes but we aren't really a video call family. Everyone does it using voice calls, often when driving etc.

Also my mother wouldn't even know what What's App actually was....


WhatsApp does voice calls too. 



To standard overseas landlines?





1231 posts

Uber Geek

Subscriber

  #2233143 8-May-2019 17:00
Send private message

Geektastic:
Kiwifruta:

 

Geektastic:
Kiwifruta: Regarding international calls, have you considered using WhatsApp or equivalent?

My wife calls her family in Europe and South America all the time including video calls, all for no charge, just internet data, which she does on our home internet connection via WiFi.


Yes but we aren't really a video call family. Everyone does it using voice calls, often when driving etc.

Also my mother wouldn't even know what What's App actually was....

 

 

 

WhatsApp does voice calls too. 

 



To standard overseas landlines?

 

No, but it will call a smart phone, provided they have the app.

 

It reads the contacts in your phone, so things are quite seemless.


1868 posts

Uber Geek

Lifetime subscriber

  #2233144 8-May-2019 17:09
Send private message

Skype allows you to call overseas numbers, for about 4c per minute to most countries. You can set it up to be the default calling app on your phone

 
 
 
 


2021 posts

Uber Geek

Trusted
Subscriber

  #2233202 8-May-2019 18:01
Send private message

Geektastic:

Hitherto, I have had my VF mobile on personal plans.


When I got my S10+, I switched to a monthly term Red Business contract. On the face of it, it seemed better - especially because I got NZ based support which is IME more efficient when things go wrong.


However, in the 3 months or so since, I have discovered a couple of things that were not made clear when I switched (the result of a very long conversation with a lady at VF not just my whim).


 



  1. My 4G tablet had a data share SIM. That no longer works because you cannot do it with a Business Plan

  2. I used to have a cap on international calls up to 1 hour - now no cap, just per minute billing, so call costs to clients in the USA and family around the world have gone up a fair bit


 


I am left wondering what the benefit of remaining on a Business plan actually is, other than the support aspect. Can anyone suggest anything that has not occurred to me? 


The phone is my only phone (no landline) and is used for both personal and business comms.



1. You get an account manager, supposedly
2. Business support desk, assuming it still exists
3. Humans are willing to do deals and have flexibility. A computer most easily says no. A contact centre is often constrained and is only allowed to say no





________

 

Antonios K

 

Click to see full size




14444 posts

Uber Geek

Trusted
Lifetime subscriber

  #2233234 8-May-2019 20:04
Send private message

Kiwifruta:

Geektastic:
Kiwifruta:


Geektastic:
Kiwifruta: Regarding international calls, have you considered using WhatsApp or equivalent?

My wife calls her family in Europe and South America all the time including video calls, all for no charge, just internet data, which she does on our home internet connection via WiFi.


Yes but we aren't really a video call family. Everyone does it using voice calls, often when driving etc.

Also my mother wouldn't even know what What's App actually was....


 


WhatsApp does voice calls too. 




To standard overseas landlines?


No, but it will call a smart phone, provided they have the app.


It reads the contacts in your phone, so things are quite seemless.



Ah. Therein lies the problem. My mother has no mobile, smart or otherwise, and doesn't want one.





1231 posts

Uber Geek

Subscriber

  #2233235 8-May-2019 20:06
Send private message

Geektastic:
Kiwifruta:

 

Geektastic:
Kiwifruta:

 

 

 

Geektastic:
Kiwifruta: Regarding international calls, have you considered using WhatsApp or equivalent?

My wife calls her family in Europe and South America all the time including video calls, all for no charge, just internet data, which she does on our home internet connection via WiFi.


Yes but we aren't really a video call family. Everyone does it using voice calls, often when driving etc.

Also my mother wouldn't even know what What's App actually was....

 

 

 

 

 

 

 

WhatsApp does voice calls too. 

 

 

 



To standard overseas landlines?

 

 

 

No, but it will call a smart phone, provided they have the app.

 

 

 

It reads the contacts in your phone, so things are quite seemless.

 



Ah. Therein lies the problem. My mother has no mobile, smart or otherwise, and doesn't want one.

 

Maybe buy her one and tell her how much money it will save you, perhaps that'll convince her to use one.


5663 posts

Uber Geek

Trusted
Lifetime subscriber

  #2233236 8-May-2019 20:07
Send private message

Local number on mobile is usually included on business plans.

 

 





Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




14444 posts

Uber Geek

Trusted
Lifetime subscriber

  #2234447 10-May-2019 12:54
Send private message

Kiwifruta:

Geektastic:
Kiwifruta:


Geektastic:
Kiwifruta:


 


Geektastic:
Kiwifruta: Regarding international calls, have you considered using WhatsApp or equivalent?

My wife calls her family in Europe and South America all the time including video calls, all for no charge, just internet data, which she does on our home internet connection via WiFi.


Yes but we aren't really a video call family. Everyone does it using voice calls, often when driving etc.

Also my mother wouldn't even know what What's App actually was....


 


 


 


WhatsApp does voice calls too. 


 




To standard overseas landlines?


 


No, but it will call a smart phone, provided they have the app.


 


It reads the contacts in your phone, so things are quite seemless.




Ah. Therein lies the problem. My mother has no mobile, smart or otherwise, and doesn't want one.


Maybe buy her one and tell her how much money it will save you, perhaps that'll convince her to use one.



If it would save her money, that might work. She hasn't ring me in at least 5 years.







14444 posts

Uber Geek

Trusted
Lifetime subscriber

  #2247380 28-May-2019 21:20
Send private message

So I rang VF today and asked the lady at the Business CS why the business plans were so much worse.

She had no idea and told me that even the New Zealand based CS ends in October and is being outsourced to India!

Switched back to a personal plan. Got more data, capped international calls and my tablet is back up.





Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00


OPPO A91 is a high specs mid-range smartphone
Posted 23-Apr-2020 16:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.