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# 250705 22-May-2019 09:46
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It only took 2 months and 20 days to get the service installed. (They advertise 3 business days)


Now the speed is 1/4 of what is promised. It was 110mbps down and 100mbps up yesterday


The Static IP address i had yesterday is now dynamic


And it takes 30 minutes to get anyone to speak to in the call center


and complaints that are supposed to be answered in 2 business days, take 20 days to get a reply





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  # 2242936 22-May-2019 09:49
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@i4n How are you testing and where are you testing to?



Mr Snotty
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  # 2242937 22-May-2019 09:50
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Also, what router are you using?


Test over Ethernet only.



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  # 2242948 22-May-2019 10:18
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Ethernet, hardwired to the Ultrahub, wireless turned off




Testing via, get the same results from



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