Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




18 posts

Geek


Topic # 25119 12-Aug-2008 16:54
Send private message

I've been trying to call in & have been getting kicked all afternoon.

Either getting the "Sorry, this service is overloaded" or get thru - go thru the authentication then get the "Goodbye" and disconnect...

Getting a little infuriated.

Create new topic
970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 156357 12-Aug-2008 18:41

When you say calling Vodafone are you talking about fixed line or mobile?




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




18 posts

Geek


  Reply # 156458 12-Aug-2008 23:39
Send private message

Hi.  Land line.  Phone was flat... 

 
 
 
 


970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 156475 13-Aug-2008 07:34

They had an email outage yesterday morning that probably drove a lot of additional traffic to an already busy call centre... that may account for it.

Anything I can help with?




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


132 posts

Master Geek
+1 received by user: 10


  Reply # 156531 13-Aug-2008 11:31
Send private message

I've been ringing through to Broadband customer service the last few days and been having an average of a 30 minute wait.
There's been various introductory messages that there are ongoing issues and there will be long delays.

The last couple times I didnt get an option to choose which queue to go into and someone from the sales team ends up answering and transferring to another queue.

A little earlier I got through to someone who didn't have their headset connected properly, tried to fix it and subsequently cut me off. Back on the queue again (15 minutes later)

Doesn't look like Vodafone has streamlined the fixed line/Broadband customer services (or experiencing growing pains)

970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 156532 13-Aug-2008 11:34

The fixed line guys are still the Ihug team of old, and unfortunately (or fortunately depending on how you look at it) they're experiencing serious levels of growth, far oustripping our ability to recruit, train and deploy help desk staff. As I've said elsewhere, this is a big problem for the fixed line guys at the moment so I'd try some alternate channels while this is going on.

Feel free to email me your needs and I'll see who I can get to contact you. It might be easier.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




18 posts

Geek


  Reply # 156777 14-Aug-2008 08:38
Send private message

Meeting all day yesterday...  Anyway.  Cheers for the response, Paul.
I'm interested in peoples experience with VFs text update - post NZ Post Pmt. 

"Gr8, yr NZ Post paymnt of XX was sucessful. Yr bill balance is still $1.16"

Cool, I'll put the last bit in...

Subsequent text - "Gr8, yr NZ Post paymnt of $1.16 was sucessful. Yr bill balance is still $1.16"

WTF...

This has happened on two seperate billings & payments.  No decent explaination from Custy Svcs. 

Just a rant.  Would like to see it fixed.  Cheers

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41


Hawaiki cable system will be ready for service in June 2018
Posted 22-Jan-2018 12:32


New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.