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200 posts

Master Geek
+1 received by user: 5


# 251205 13-Jun-2019 09:51
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Hi there Vodafone

 

I was so excited to wait have my fibre connected today, to be honestly, lucky that i have rang Chorus on Monday 10th June 2019 while I am oversea, then to be told by @chorusNZ that my fibre connection has been cancelled on Friday 7th June 2019 blaming Vodafone has cancel my order. So I have contact Vodafone Fibre connection team, they wouldn't able to tell me the reasoning and assure me that it is still going ahead on the 13th. Then after begging them to ring and hold for another 20 minutes.

 

Then again lucky I checked on the 12th June 2019 and i rang the 0800342731 and spoke to the customer service officer and again I have been told my connection setup on the 13th has been cancelled by @chorusNZ.

 

For this whole duration from 3rd to the 10th, i have been continuously receive sms from Chorus and also Vodafone C2 General advising that service technician has been booked and requested me to reply with a yes from my phone.

 

but then the most annoying thing, why I have never receive any notification that my connection setup has been cancelled and why is it has to me to contact Vodafone to ask them to generate another request to chorus....

 

So when will I ever get my fibre connection up and running, to be honest i have made the request since 18th March 2019....

 

Thank you Vodafone, your help on this is really much appreciated

 

Jacky 

 

 

 

[Mod edit (MF): removed account number]


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325 posts

Ultimate Geek
+1 received by user: 392

Trusted
Chorus NZ

  # 2257408 13-Jun-2019 13:58
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Hey Jacky,

 

I’m sorry to hear this has been your experience. It definitely doesn’t sound right. If you would like to send us a DM with your full address I would be happy to look into this with you and see what’s happened.

 

^Richard




200 posts

Master Geek
+1 received by user: 5


  # 2257447 13-Jun-2019 14:57
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Chorusnz:

 

Hey Jacky,

 

I’m sorry to hear this has been your experience. It definitely doesn’t sound right. If you would like to send us a DM with your full address I would be happy to look into this with you and see what’s happened.

 

^Richard

 

 

 

 

Hello Richard @chorusnz

 

I have PM you the detail just now

 

Jacky 


 
 
 
 


259 posts

Ultimate Geek
+1 received by user: 44

Lifetime subscriber

  # 2257454 13-Jun-2019 15:13
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My recent Fibre upgrade (and other billing changes to reduce my monthly bill) was also cancelled by Vodafone and I only discovered this after I had waited in all day on 4th June for Chorus appointment that never happened.

 

When I contacted Vodafone, they simply said the appointment had been cancelled. No reason given.

 

The good news is that I have contacted by the Chorus and rescheduled my upgrade for the next day (6th June). I now have super fast internet access.

 

The bad news is the Vodafone still have me recorded as a more expensive ADSL internet user as they continue to bill me under the original tariff.   


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