Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


thecatsgoolies

414 posts

Ultimate Geek

Trusted

#251730 9-Jul-2019 13:12
Send private message

I ask this as I called through today to say I wished to disconnect my broadband account as I had found out my IHUG email account would come to an end soon. I still use the email address because I'm nostalgic (and a little dumb, I should have let it go a long time ago but hey, I horde!)

 

I spoke to someone from billing (they all say they are in billing) and explained what I wished to do.

 

Was transferred to retention.

 

M: Hi I wish to disconnect my broadband account as I understand Vodafone will be discontinuing with my IHUG email address.

 

V : One moment while I update your email address

 

M: Sorry, I don't understand what you are doing?

 

V: I am going to update your email address to your IHUG email address

 

M: Pauses

 

V: Ma'am I understand you want to update your email address is this correct?

 

M: No. I wish to disconnect my broadband account because you are going to terminate my IHUG email address.

 

V: Oh yes, sorry I can do that (after much tapping on keyboard confirms she can disconnect, which will be done tonight, wishes me a good day and ends call) So much for Retention. No effort to try to keep my business etc. Oh and confirmed new updated bill would be sent to my IHUG email address lol. Hmmm. Still gave me a laugh for today.

 

 

 

I should mention my IHUG email has been forwarded to my Gmail account ever since VF decided they were no longer looking after the platform.

 

Sad really that all history with Vodafone for me has gone. All of my mobile accounts are now with 2Degrees.


Create new topic
msukiwi
2417 posts

Uber Geek

Lifetime subscriber

  #2272365 9-Jul-2019 13:16
Send private message

You answered your own question!

 

NO they don't listen, obviously!




ZollyMonsta
3009 posts

Uber Geek

ID Verified
Trusted

  #2272378 9-Jul-2019 13:24
Send private message




 

 

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

 

As per the usual std disclaimer.. "All thoughts typed here are my own."


xpd

xpd
Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #2272388 9-Jul-2019 13:42
Send private message

LOL....  got my wife to call once to sort out a fault, the CSR actually said to her "I'll just transfer you to another customer with the same problem".......  my wife was thinking WTF, they going to let customers get together for a V/fone complaint session ? :)

 

She didnt get transferred in the end.... :)

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 




Lias
5589 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #2272413 9-Jul-2019 14:33
Send private message

The overseas call centers are usually utterly, completely, rage inducingly useless. I have a positive outcome about 1 in 10 calls, but given Vodafone can pay them a fraction of what an NZ worker costs, they are sadly not going away anytime soon.

 

 





I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.


dellor
16 posts

Geek
Inactive user


  #2272415 9-Jul-2019 14:40
Send private message

We want cheaper plans and more for our moolah AND very good customer service. I guess you can't have everything... 


phantomdb
583 posts

Ultimate Geek

Lifetime subscriber

  #2272432 9-Jul-2019 15:40
Send private message

As a hack a few years ago i "ACCIDENTLY" hit accounts, ended up talking to a KIWI and had the problem sorted...... not sure if this kind of "HACK" would still work.

 

 





[ SIGNATURE HERE ]


deadlyllama
1260 posts

Uber Geek

Trusted

  #2272434 9-Jul-2019 15:41
Send private message

dellor:

 

We want cheaper plans and more for our moolah AND very good customer service. I guess you can't have everything... 

 

 

Vodafone have competition with lower prices and better (in my experience) customer service.

 

Although when I've had to get tech support from the Vodafone Christchurch call centre they've been great ... then they transfer me to sales/billing and it gets painful.  And those Christchurch staff are, I understand, now employed by the overseas outsourced callcentre people.


 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
dellor
16 posts

Geek
Inactive user


  #2272436 9-Jul-2019 15:44
Send private message

If you want to speak to a Kiwi Customer Service rep at Vodafone I would call the business number on 888 option 1 and 2.

 

This is what I always do with my consumer plan and they are happy to help even though I'm not on a business/corporate plan the last time I called the answered within 2 minutes. 


floydbloke
3522 posts

Uber Geek

ID Verified

  #2272438 9-Jul-2019 15:49
Send private message

dellor:

 

We want cheaper plans and more for our moolah AND very good customer service. I guess you can't have everything... 

 

 

As you look through this VF topic you'll find that most people just want reasonable and adequate customer service at a fair price.

 

No matter how cheap it is, a call centre agent not understanding thecatsgoolies' straight forward request is well beyond hopeless.





Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?


tardtasticx
3075 posts

Uber Geek


  #2272494 9-Jul-2019 16:51
Send private message

dellor:

If you want to speak to a Kiwi Customer Service rep at Vodafone I would call the business number on 888 option 1 and 2.


This is what I always do with my consumer plan and they are happy to help even though I'm not on a business/corporate plan the last time I called the answered within 2 minutes. 



Might be the same case as 2degrees mobile, I did business, consumer and dealer support so if you called on either of those numbers the agent couple help you as they were all managed with on the same CRM anyway.

quickymart
13924 posts

Uber Geek

ID Verified

  #2272570 9-Jul-2019 18:26
Send private message

I wonder if any calls are now going to their new call centre, or is everything still being handled (poorly, as illustrated by this example) in Manila?


kingjj
1728 posts

Uber Geek

ID Verified
Trusted

  #2274277 10-Jul-2019 19:42
Send private message

deadlyllama:

 

dellor:

 

We want cheaper plans and more for our moolah AND very good customer service. I guess you can't have everything... 

 

 

Vodafone have competition with lower prices and better (in my experience) customer service.

 

Although when I've had to get tech support from the Vodafone Christchurch call centre they've been great ... then they transfer me to sales/billing and it gets painful.  And those Christchurch staff are, I understand, now employed by the overseas outsourced callcentre people.

 

 

My brother being one of those staff. Now employed by 'Tech Mahindra', but not for much longer. They've all been (effectively) told that their one year contracts won't be renewed then bye bye Chch based support staff.


Linux
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2274295 10-Jul-2019 20:09
Send private message

@kingjj I bet the jobs go off Shore to India

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.