I ask this as I called through today to say I wished to disconnect my broadband account as I had found out my IHUG email account would come to an end soon. I still use the email address because I'm nostalgic (and a little dumb, I should have let it go a long time ago but hey, I horde!)

I spoke to someone from billing (they all say they are in billing) and explained what I wished to do.

Was transferred to retention.

M: Hi I wish to disconnect my broadband account as I understand Vodafone will be discontinuing with my IHUG email address.

V : One moment while I update your email address

M: Sorry, I don't understand what you are doing?

V: I am going to update your email address to your IHUG email address

M: Pauses

V: Ma'am I understand you want to update your email address is this correct?

M: No. I wish to disconnect my broadband account because you are going to terminate my IHUG email address.

V: Oh yes, sorry I can do that (after much tapping on keyboard confirms she can disconnect, which will be done tonight, wishes me a good day and ends call) So much for Retention. No effort to try to keep my business etc. Oh and confirmed new updated bill would be sent to my IHUG email address lol. Hmmm. Still gave me a laugh for today.

I should mention my IHUG email has been forwarded to my Gmail account ever since VF decided they were no longer looking after the platform.

Sad really that all history with Vodafone for me has gone. All of my mobile accounts are now with 2Degrees.