[WXC/VFX] Sound cut during call?

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Sound cut during call?

freitasm

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#25177 14-Aug-2008 09:08

I have experienced some sound cuts during calls - no matter if to a POTS line, mobile or even to another VFX customer. For example had one just now on a VFX to VFX call.

The PAP2T doesn't show drops (when I checked in a previous call) and our connection seems quite reliable these days (TCL cable, 10 MBps dow/2 Mbps up). No other intense use of Internet right now (no torrents, downloads, etc)...

Anyone else had this?

maverick

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#156793 14-Aug-2008 09:18

I see one call in the last 2 days , the stats look good with no packet loss from our end or on the device so the Audio should have been fine,

Has this just started happening ?
In which direction is the loss, both directions or just one ?
Is it on all calls ?

If so I will arrange a test call and see if we can capture the issue.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

freitasm

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#156794 14-Aug-2008 09:20

Thanks Maverick... I had one just now (14 Aug 09:08) between two VFX numbers. Only one side is affected (I could hear the other side asking "are you there?").

This was an incoming call, but it doesn't matter most of the times. Actually it's been happening for a couple of months I think - we just don't use the phone that much.

maverick

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#156797 14-Aug-2008 09:26

Yes that was the call we looked at it was from another VFX user, every thing looked good here no loss of audio packets in either direction to either devices,

what we will do is enable a trace on the line, if you can make a call or two and it reapperas please let us know and we will take a more detailed look

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

coffeebaron

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#156800 14-Aug-2008 09:31

And of course don't rule out a pucked microphone in your phone handset.

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freitasm

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#156801 14-Aug-2008 09:32

Yes. I think I will switch the handset to see if this goes away too.

maverick

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#156805 14-Aug-2008 09:37

It's not generic and looking at your connect your connection looks very good so I'm picking possibly phone or device, but will see what get from the detail trace,

I have made a small change as well if you could restart your device and make a test call for me that would be good,

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

freitasm

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#156811 14-Aug-2008 09:42

Just placed a call to an 0800 number now and to another VFX number...

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maverick

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#156816 14-Aug-2008 10:02

any issues ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

freitasm

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#156817 14-Aug-2008 10:03

Not this time. But it could be a short call. Let's see how it goes from this change. If it happens again I will change handsets and try again.

Cheers

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