I’m using ihug/vodafone plane and I get disconnected quite frequently, about 3 times a week. Tried calling the CSR, it always take more than 20 mins to reach one of them, the last time I waited 1 hour 35 minutes to speak to them (reason was 2 CSR was sick, only 1 left to deal with all the phone calls) anyway. Was told that 3 times a week of random disconnection is considered normal!!

Then recently, when opening firefox browser with several tabs and also skype. Some how, skype worked fine with crystal clear voice, the tabs already opened worked fine too but when I opened a new tab to type in a new web address, it came up saying “connection failed” something meaning the internet is not connected. Then restart the browser, no webpage could be opened. Still, skype worked fine. Then had to reboot the modem, everything backed to normal. Called ihug CSR, they offered no help.

Does anyone here know the mysterious partial disconnect?

Thank you so much