Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


xpd



The Overrated Raccoons
8444 posts

Uber Geek
+1 received by user: 1145

Mod Emeritus
Trusted
Lifetime subscriber

Topic # 25246 16-Aug-2008 10:31
Send private message

Any IHUG staffers in here ? (Yeah right)


===================================

You don’t send me emails with my bills until I complain, then I get voicemail messages and letters threatening to cut my service……. I try calling  but EVERYTIME I call I get put in a queue and a message saying “manage your account online etc” – how am I supposed to do that without a username/password for the online system ???

 Over the past 36hrs I have spent a total of 2.5 hrs on hold waiting for someone to pick up the phone so I can pay my bill. But nope, noone ever does. A couple of those times a message has said the technical team are busy with calls, but never says anything about the accounts team being busy.

 Im starting to wish I had never moved my phone account to IHUG, Ive had nothing but problems when it comes to billing etc……….

 Id appreciate a call back so I can pay my bill but knowing the speed of responses from IHUG these days, you wont get this message for 5 days, take another 3 to reply and by that time my line will be cut off.

====================================

 

Yeah I'm pissed off, Ive had nothing but *&%^*(% from IHUG/Vodafone in the past month or so........ (thankfully Paul B managed to help with part of it so Ive got some hair left on my head)






XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

 


Create new topic
1246 posts

Uber Geek
+1 received by user: 37

Trusted

  Reply # 157388 16-Aug-2008 11:12
Send private message

Suggest you post this in the vodafone forums.
As Ihug is now part of Vodafone.
http://forum.vodafone.co.nz




GZMCC. Nokia Lumia 1020,Galaxy Note 5, Microsoft Surface Pro 4 i5 4Gb Ram,128gb, Cam Am Spyder F3 LTD.  GoPro 5 Black, Samsung Gear 3


355 posts

Ultimate Geek


  Reply # 157391 16-Aug-2008 11:17
Send private message

Yea, that's pretty bad. You'll get the best deal on those IHUG/Vodafone plans but don't expect much customer service until they expand their call centre or amalgamate.

 
 
 
 


xpd



The Overrated Raccoons
8444 posts

Uber Geek
+1 received by user: 1145

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 157399 16-Aug-2008 11:55
Send private message

Im only using them for phone..moved my net away from them a while ago.

But yeah, Ill go post at the VF forums as well, forgot about them today ;)




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

 


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.