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xpd



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#25246 16-Aug-2008 10:31
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Any IHUG staffers in here ? (Yeah right)


===================================

You don’t send me emails with my bills until I complain, then I get voicemail messages and letters threatening to cut my service……. I try calling  but EVERYTIME I call I get put in a queue and a message saying “manage your account online etc” – how am I supposed to do that without a username/password for the online system ???

 Over the past 36hrs I have spent a total of 2.5 hrs on hold waiting for someone to pick up the phone so I can pay my bill. But nope, noone ever does. A couple of those times a message has said the technical team are busy with calls, but never says anything about the accounts team being busy.

 Im starting to wish I had never moved my phone account to IHUG, Ive had nothing but problems when it comes to billing etc……….

 Id appreciate a call back so I can pay my bill but knowing the speed of responses from IHUG these days, you wont get this message for 5 days, take another 3 to reply and by that time my line will be cut off.

====================================

 

Yeah I'm pissed off, Ive had nothing but *&%^*(% from IHUG/Vodafone in the past month or so........ (thankfully Paul B managed to help with part of it so Ive got some hair left on my head)






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  #157388 16-Aug-2008 11:12
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Suggest you post this in the vodafone forums.
As Ihug is now part of Vodafone.
http://forum.vodafone.co.nz




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  #157391 16-Aug-2008 11:17
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Yea, that's pretty bad. You'll get the best deal on those IHUG/Vodafone plans but don't expect much customer service until they expand their call centre or amalgamate.

 
 
 
 


xpd



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  #157399 16-Aug-2008 11:55
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Im only using them for phone..moved my net away from them a while ago.

But yeah, Ill go post at the VF forums as well, forgot about them today ;)




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