Dumb Vodafone TV Question - Asked here to avoid phoning Customer Care

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rogercruse

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#252794 12-Jul-2019 07:10

Where on MyVodafone (website or phone app) should it shown what Sky services & channels I'm subscribed to?

My Vodafone TV device arrived last Friday. It has been plugged in and working reasonably well (don't mention the crash on Tuesday evening).

I've even managed to speak to someone at Customer Care and can now see via MyVodafone my mobile components and fixed components together at last.

I've unplugged and cleaned up my unwanted two MySky boxes and handed them over to the local Sky agent.

But there's one thing that is still missing.... my billing doesn't tell me anything about the Sky services I've subscribed to.

As I've said, my new Vodafone TV device is working well and I have access to the same Sky channels as I previously had, but I can't find these channels or services mentioned on my account.

Billing for this month isn't available yet, so this doesn't help.

Before I spent the rest of the morning hoping to speak to someone at Customer Care, does anyone know where to look?

floydbloke

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#2274975 12-Jul-2019 07:30

Real experts will chime in soon with a definitive answer but I believe this will depend on which of the 7 gazillion billing systems that VF has that the TV services are billed on.

When you get your bill it will say Vodafone A, B or C in the internet banking section. If it's A or B you can add it to the MyVodafone app. If it's 'C', like my home fibre connection, you need to visit the customerzone (the old TCL customer portal) on the VF website to get some 1990's style usage data, and you will have no real-time billing or payment info, that's all monthly.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

rogercruse

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#2275042 12-Jul-2019 08:51

floydbloke:...When you get your bill it will say Vodafone A, B or C in the internet banking section...

I haven't got my first 'new' bill yet, but I was told by Customer Care that I'm an 'A' customer.

My biggest concern is that I'll be billed for services that I've cancelled or I won't be getting refunds, etc.

floydbloke

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#2275043 12-Jul-2019 08:55

rogercruse:

floydbloke:...When you get your bill it will say Vodafone A, B or C in the internet banking section...

I haven't got my first 'new' bill yet, but I was told by Customer Care that I'm an 'A' customer.

...

That's a good start, looks like you can add it to the app (Account Settings->Add Services->Personal->Broadband-> I have Vodafone A on my bill->....) if you know the account number and have a PIN.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

rogercruse

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#2275048 12-Jul-2019 09:15

floydbloke:...you can add it to the app (Account Settings->Add Services->Personal->Broadband-> I have Vodafone A on my bill->....) if you know the account number and have a PIN...

Thanks for this suggestion. However, I'm not convinced this will work as my original two bills - fixed and mobile - have merged into the mobile account number.

I tried it anyway....

When I tried adding my original fixed account number, it asked me to 'check your account number and PIN and try again'

And I got the same response then I tried to add my mobile account number.

I'm guessing that I won't know what they are billing me for until my JULY bill gets generated in the next few days. I'll then have another reason (along with correcting my JUNE bill, etc) for phoning Customer Care.

NickR1

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#2275182 12-Jul-2019 11:07

Hi there,

Feel free to PM your details and I'll take a look.